IT Service Desk Specialist

Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.

For our international customer in Croatia (Rijeka or Zagreb/optional) we are looking to hire two experienced IT Service Desk Specialists to support our international customer in Croatia.

This role is ideal for a highly skilled IT professional who thrives in a fast-paced environment, delivering top-tier technical support and customer service.

Location depends of the candidate's current living situation. The job is open for people residing in Croatia.

No Visa Transfer and No Sponsorship available for this particular role.

Key Responsibilities:

• Serve as the first point of contact for users seeking IT support via phone, email, or ticketing systems.
• Log and manage incidents, issues, and service requests with accuracy.
• Guide users through troubleshooting steps and perform remote support when needed.
• Escalate unresolved issues to 2nd-level support or external vendors.
• Provide clear and user-friendly explanations of technical solutions.
• Keep users informed about the status of their requests and resolutions.
• Suggest process improvements to enhance efficiency and service quality.

Required Qualifications & Skills:

✔ Relevant IT qualification and proven helpdesk experience.✔ Strong expertise in Microsoft Windows 10, Office & Office 365.
✔ Familiarity with ticketing systems and understanding of basic network concepts.
✔ Good understanding of Active Directory, desktop/laptop hardware, servers, and printers (Nice to have).
✔ Experience with troubleshooting and supporting business applications.
✔ Excellent customer service and interpersonal skills.

Additional Requirements:

✅ Fluent English (spoken & written); French is a plus.
✅ Effective time management and ability to organize workload efficiently.

We look forward to receiving your application!