Business Development Coordinator

About Us

Sonoma County Tourism (SCT) is the official destination stewardship organization dedicated to promoting overnight stays and creating a sustainable hospitality economy in Sonoma County, California. SCT’s mission is to inspire overnight travel to Sonoma County that bolsters the region’s economy and encourages responsible stewardship of the community’s abundant resources. SCT achieves this mission by working with the local community and employing a marketing, promotions and sales plan that creates awareness of the destination and encourages people and businesses to travel here.

Summary

The Business Development Coordinator (“Coordinator”) is an integral position within the Business Development department at Sonoma County Tourism. The coordinator provides administrative support, logistics, and data entry for the department. The position is service driven and embodies a team centric approach. The role is designed to support a busy and fast paced environment which requires a high level of accuracy, initiative, flexibility, and adaptability.

Essential Duties and Responsibilities

Sales Support

• Provide administrative support for the Business Development team, including Destination Sales, Tourism Development and general Business Development
• Coordination of projects, including travel arrangements, procurement, data entry, expense reporting, and other administrative tasks.
• Coordinate tradeshow registration, materials, collateral, content, presentations, and pre/post-show services for tradeshows and sales missions.
• Provide destination information to non-hotel related leads and inquires.

CRM, Databases & Sourcing Platforms

• Serves as the primary point of contact for incoming sales requests for proposals (RFPs), managing and distributing leads accordingly
• Monitor and distribute inquiries and RFPs from central sales platforms and direct emails
• Maintain and manage the department's Customer Relationship Management (CRM) system, including data entry, updates and database maintenance
• Oversee the data entry and coordination of the sales department production reports

Administration Support

• Coordinates internal and external meeting schedules, venues, agendas and minutes
• Take detailed notes during weekly meetings, teleconferences, and external meetings, maintaining a centralized file of all notes
• Collaborate with other departments on research, data collection, and dissemination of relevant information.
• Assemble sales kits, amenities, and gifts for clients and events.
• Maintain an organized and updated inventory of collateral materials and supplies.
• Respond to emails, phone calls, and other requests promptly and professionally.
• Provide general office support, including photocopying, scanning, mailings, packing, shipping, and research.
• Offer technical assistance for the department as needed.
• Serve as the central resource for departmental information.

Additional

• Additional tasks and projects will be assigned as needed for the overall success of the organization

Supervisory Responsibilities

This job has no supervisory responsibilities.

Required Education and Experience

• Bachelors degree in business, marketing or communications or related field, or an Associate degree with 2+ years experience as an assistant or administrator. A combination of work experience in lieu of education will be considered.
• Tourism or hospitality experience preferred but not required

Required Skills, Abilities and Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency with computers, software and programs, including Microsoft Office Suite, virtual platforms, SaaS and sales programs
• Experience working with CRM database
• Possess strong oral and written communication skills
• Skilled in high level, professional customer service
• Ability to work effectively with people of all levels and cultures
• Ability to perform consistently in a fast-paced, multi-tasked and deadline-driven environment
• Ability to prioritize projects and pivot from one task to another
• Must be flexible, diplomatic and reliable in meeting deadlines and managing priorities as directed
• Knowledge of the tourism and hospitality industry a distinct advantage

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up to 40 lbs. Frequently sits, stands, and walks. Occasionally twists/turns, bends, kneels, and reaches overhead. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Travel by car may be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.