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IT Support Specialist

IT | San Francisco, CA | Full Time

Job Description

We Are San Francisco!

San Francisco Federal Credit Union has been proudly serving San Francisco since 1954. Today, anyone who lives, works, worships or attends school in San Francisco and San Mateo counties may apply for membership. We currently serve more than 45,000 members with assets over $1.2 billion.

Position Summary
The Information Technology Support Specialist is responsible for providing exceptional technical support to all members, employees and service providers. The position will be responsible for troubleshooting IT issues to identify high quality resolutions and for providing technology strategy and design in organizational projects. The ideal candidate will be a customer-focused IT strategist who will utilize experience and knowledge to complete daily responsibilities such as; writing procedures, assisting in audit findings and providing remediation, server room maintenance, inventory, ensuring automated and manual tasks run efficiently.

Essential Functions and Responsibilities

  • Provides solutions and process improvements while assisting in hardware and software support

  • Exudes a sense of urgency by being the first responder to service requests and support calls

  • Evaluates, repairs or employs third party services for technology related problems

  • Deploys network wide software and updates

  • Analyzes existing systems and employs tactics to ensure proper maintenance standards

  • Provides timely technical support for all issues relating to the host system, servers, phone systems and deploys, moves and set up of workstation

  • Meets deadlines in reviewing and verifying archived reports

  • Promptly adds, removes, and modifies users in all Credit Union related applications

  • Performs other duties as assigned

Knowledge Skills and Abilities

  • Minimum of two (2) years related previous experience in a technical support position, preferably with a financial institution

  • Network proficiency and an understanding of IP networking (IP Addressing, Sub-Netting, VLANs, DHCP, DNS)

  • Knowledgeable in Microsoft Active Directory administration and thorough knowledge of Microsoft operating systems

  • Strong understanding of switches, routers, hubs and firewalls

  • Ability to work with staff and members in a professional, approachable, and positive manner

  • Must possess strong problem-solving skills, written and verbal communication skills, and documentation skills

  • Demonstrates proficiency and through knowledge of the Microsoft Office Suite of programs including but not limited to Word, Excel and Outlook applications


Physical Requirements, Reasonable Accommodation and Work Environment
All reasonable accommodations will be made to ensure a safe and functioning working environment for those individuals who will require such accommodations
• Ability to stand, bend, stoop, sit, walk, twist, turn and drive
• Ability to lift up to 50 pounds
• Ability to use a computer keyboard, calculator, and mouse
 • Work environment is indoors; majority of the time is spent sitting at a desk

San Francisco Federal Credit Union (SFFedCU) is an Equal Employment Opportunity Employer.  In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history of cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender  expression, HIV/AIDS status, genetic information or any other characteristic protected by law.