IT Support Specialist
IT | San Francisco, CA | Full Time
We Are San Francisco!
San Francisco Federal Credit Union has been proudly serving San Francisco since 1954. Today, anyone who lives, works, worships or attends school in San Francisco and San Mateo counties may apply for membership. We currently serve more than 45,000 members with assets over $1.2 billion.
The Information Technology Support Specialist is responsible for providing exceptional technical support to all members, employees and service providers. The position will be responsible for troubleshooting IT issues to identify high quality resolutions and for providing technology strategy and design in organizational projects. The ideal candidate will be a customer-focused IT strategist who will utilize experience and knowledge to complete daily responsibilities such as; writing procedures, assisting in audit findings and providing remediation, server room maintenance, inventory, ensuring automated and manual tasks run efficiently.
Essential Functions and Responsibilities
Provides solutions and process improvements while assisting in hardware and software support
Exudes a sense of urgency by being the first responder to service requests and support calls
Evaluates, repairs or employs third party services for technology related problems
Deploys network wide software and updates
Analyzes existing systems and employs tactics to ensure proper maintenance standards
Provides timely technical support for all issues relating to the host system, servers, phone systems and deploys, moves and set up of workstation
Meets deadlines in reviewing and verifying archived reports
Promptly adds, removes, and modifies users in all Credit Union related applications
Performs other duties as assigned
Knowledge Skills and Abilities
Minimum of two (2) years related previous experience in a technical support position, preferably with a financial institution
Network proficiency and an understanding of IP networking (IP Addressing, Sub-Netting, VLANs, DHCP, DNS)
Knowledgeable in Microsoft Active Directory administration and thorough knowledge of Microsoft operating systems
Strong understanding of switches, routers, hubs and firewalls
Ability to work with staff and members in a professional, approachable, and positive manner
Must possess strong problem-solving skills, written and verbal communication skills, and documentation skills
Demonstrates proficiency and through knowledge of the Microsoft Office Suite of programs including but not limited to Word, Excel and Outlook applications