Desktop/Field Support Specialist [1st Shift]
Information Technology | Phoenix, AZ | Contract
Job Description
Position: Desktop Field Support Technician
Location: Oniste - Phoenix, AZ 85034
Duration: 06 Months+
Work Hours:The schedule for this position is Monday through Friday, 7:30 a.m. to 4:00 p.m. (1st Shift), with thirty (30) minutes for lunch, at the PHX Sky Harbor Airport.
About This Position
Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for the mobile device team, and resolving complex tasks. One of this position’s main roles will be supporting our Sky Harbor Airport.
Responsibilities will include but not limited to:
• Responding to helpdesk tickets in a large enterprise environment.
• Installing and maintaining desktop computer and server hardware and software.
• Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.
• Performing installation and patching of Windows operating systems.
• Submitting weekly status reports to supervisor.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device management tools.
• Preparing workstation and laptop images and deployment of devices.
• Participate in after hours / weekends oncall rotation.
Job Requirements
• A minimum of three (3) years’ experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Experience with Remedy helpdesk software.
• Experience with Microsoft SCCM or Tanium.
• Experience providing technical support for Microsoft Windows and Office in a network environment.
• Experience with preventive maintenance and procedures of workstations and laptops
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system specifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
• The successful candidate must pass a federal background check.
• Only the highest qualified will candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver’s license with a clean record