Regional Quality Assurance Manager

Professional Plastics is a leading distributor of high-performance engineering plastic shapes. We provide the widest range of engineering plastics, composites & technical ceramics in the marketplace. Established in 1984, Professional Plastics has grown to 22 locations across the USA, Singapore & Taiwan. We are a family-owned and operated business that values hard work, integrity and ethics.

Professional Plastics is currently offering great career opportunities. We are interested in hiring motivated professionals who share our core values and desire to be part of a dynamic team. Professional Plastics is an equal opportunity employer and offers competitive pay and benefits.

Position Summary: Oversees all quality assurance efforts primarily within a specified region of the country, which include the development and implementation of the quality assurance program, training of staff to QMS and job related responsibilities, management of the internal audit program and leading customer and registration audits.

This position directs quality-related activities in conjunction with manufacturing, purchasing, customer service, and any other department/function that affects the quality of the organization’s goods or services. Provides input to strategic decisions that affect the functional area of responsibility. Resolves escalated issues arising from operations and requiring coordination with other departments.

Travel: Travel to local branches and vendors to train staff and perform internal audits. Requires domestic travel 2–3+ times annually to Cleveland, Atlanta, and Tampa, plus an estimated 3–4 additional supplier visits per year. Additional travel nationwide may be required to address operational issues as needed.

Supervisory Responsibilities: Quality Control Inspectors and other Quality Assurance Department personnel as assigned.

Essential Duties and Responsibilities: Include the following, as well as other duties that may be assigned.

• Responsible for the development, implementation, and strict adherence to a quality program. Develops and/or reviews standards, policies, and procedures for all functions and departments involved with or related to the production of all products.
• Reviews and resolves quality control problems/concerns with the Quality Control Manager and others including vendors, customers, quality control and production personnel
• Ensure that all procedures within the company conform to regulations, financial policies and legislation
• Analyze specifications and statistical data and report to department managers
• Continuously improve upon QA processes
• Receives and reviews all customer satisfaction surveys and customer contacts and complaints. Reviews complaint trends and product/component failure analysis; reviews corrective actions with appropriate personnel
• Prepares reports and other documentation required by regulatory agencies and to support the quality function
• Schedules and performs quality audits and reports findings to staff
• Hires, trains, and supervises QA staff and managers
• Manage the quality training program. Educate all departments on quality policies and objectives
• Meet with both customers and vendors to investigate performance improvement methods

Knowledge, Skills, and Abilities:

• Experience in both quality assurance and quality control activities. Ability to read and interpret prints drawings and customer contractual requirements. Manufacturing and Inspection background (GD&T) experience preferred
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
• Proficiency in standard office and database programs/equipment
• Knowledge of ERP systems

Education and Experience: (Required and preferred educational and experiential qualifications)

• Bachelor’s Degree from an accredited university preferred
• High School Diploma or equivalent
• 2-5 years’ experience in a quality assurance role
• Experience in both quality assurance and quality control activities
• Ability to read and interpret prints drawings and customer contractual requirements
• Manufacturing and Inspection background (GD & T) experience preferred

Benefits Package:

• DailyPay Earned Wage Access
• Medical
• Dental
• Vision
• Flexible Spending Account
• 401K Plan with Company Match
• Basic Life and AD&D
• Voluntary Life Insurance
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Holidays
• Morgan Stanley Financial Advice
• Short Term Disability
• Accident, Critical Illness and Hospital Indemnity
• MetLife Legal Plan
• Norton LifeLock
• United Pet Care Discount Program
• LifeMart Employee Discounts

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to stand, walk, reach with hands or arms and talk or hear. The employee is frequently required to type, use telephonic devices, and view data on computer screens. The employee is occasionally required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to office equipment and moving mechanical parts. The noise level in the work environment is usually moderate, however certain areas of the work environment may have elevated noise levels and require hearing protection

Job Type: Full-time

Equal Opportunity Employer: Disability/Veteran