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Customer Service Representative

Sales | Buffalo, NY | Full Time

Job Description

Professional Plastics, a leading distributor of high-performance engineering plastic shapes, is currently offering great career opportunities in the plastics industry. We are a family-owned and operated business that values hard work, integrity and ethics. We are interested in hiring motivated professionals who share our core values and desire to be part of a dynamic team. Established in 1984, Professional Plastics has grown to 21 locations across the USA, Singapore & Taiwan. Professional Plastics is an equal opportunity employer and offers competitive pay and benefits.

Summary: The Customer Service Administrator provides outstanding customer service to customers and potential customers. Receives incoming calls and emails. Provides product and order information, such as, but not limited to, availability, status, and tracking information. Responsible for processing credit paperwork in a timely manner.    

Benefits Package: 

**** $2,500 Signing Bonus ****

  • Medical 
  • Dental 
  • Vision 
  • Flexible Spending Account 
  • 401K Plan 
  • Basic Life and AD&D 
  • Voluntary Life Insurance 
  • Long Term Disability
  • Employee Assistance Program
  • Vacation 
  • Sick Leave 
  • Paid Holidays

Essential Duties and Responsibilities:

  • Responds to customer inquiries and concerns immediately and facilitates a satisfactory resolution.
  • Completes tasks received from the Customer Service help desk
  • Provides order status and shipment delivery information on emailed orders
  • Completes credit and RMA paperwork for Customer Service department. Includes scheduling pickups for returned items
  • Assists with internal inquires and concerns from Sales Managers and Sales Representatives in the company
  • Assists with web order processing after holidays, when a coworker is absent and when overflow occurs
  • Responsible to handle overflow phone calls when needed or during a crisis
  • Assists walk-in customers when directed
  • Assists with billing when necessary or requested by the manager
  • Reviews and edits Customer Service open order reports
  • Attends branch and team meetings and training sessions    

Education and/or Experience: High school diploma or equivalent

Equal Opportunity Employer: Disability/Veteran

Job Type: Full-time