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Director, Professional Services

Professional Services | Detroit, MI | Full Time

Job Description

People Driven Technology, Inc is a technology value-added reseller. We are a family-owned, local firm that focuses on simple, scalable business and technical outcomes for our clients. We leverage our decades of the combined business, technology, and engineering experience to deliver these outcomes, in a methodical manner.

Offered Benefits

  • Comprehensive medical, dental, and vision plans for you and your dependents.
  • 401(k) Retirement Plan, Health Savings Account, Life Insurance, and Long-Term Disability.
  • Competitive compensation.
  • Collaborative and welcoming office culture.
  • Work-life balance and generous paid time off.

The Director, Professional Services will lead and manage the Professional Services division of PDT, ensuring high-quality service delivery that enhances our product offerings and meets our client's needs. This role is critical in driving the strategic planning and execution of services that complement and add value to the software and hardware we represent. The Director will also focus on aligning the professional services with overall business goals, increasing client satisfaction, and maximizing profitability.The Director, Professional Services will lead and manage the Professional Services division of PDT, ensuring high-quality service delivery that enhances our product offerings and meets our client's needs. This role is critical in driving the strategic planning and execution of services that complement and add value to the software and hardware we represent. The Director will also focus on aligning the professional services with overall business goals, increasing client satisfaction, and maximizing profitability.

Role Responsibilities

  • Provide leadership and a point of escalation for a team of consultants, project managers, and technical experts. Ensure effective recruitment, training, and career development for team members.
  • Develop and implement strategic plans to grow the professional services division, enhance service delivery, and increase profitability.
  • Provide oversight, ensuring customer outcomes are achieved on budget in a timely manner, and to the highest quality standards. Improve efficiency and effectiveness of service implementation. Validate and evangelize People Driven methodology.
  • Build and maintain strong relationships with clients. Act as a senior technical point of contact for key clients, negotiate contracts, and manage client expectations.
  • Collaborate with the sales team to identify opportunities for selling professional services. Assist in the development of new service offerings and participate in the preparation and delivery of pitches and presentations.
  • Ensure all services meet compliance and quality standards. Implement continuous improvement strategies for service delivery processes.
  • Manage the budget for the professional services team. Monitor and report on the financial performance, and develop strategies to increase revenue and control costs.
  • Stay informed about market trends and competitor activities to ensure services remain competitive and innovative.


Qualifications

  • Proven experience in a leadership role within a professional services environment, preferably in a VAR or technology-focused organization.
  • Strong understanding of the IT and technology reseller industry.
  • Enterprise level experience designing and deploying Network, Security and Collaboration technologies.
  • Excellent project management skills, with a track record of successful project delivery.
  • Strong client-facing and negotiation skills.
  • Ability to lead and motivate a diverse team of professionals.
  • Excellent communication and interpersonal skills.
  • Bachelor’s degree in Business, IT, or a related field; a professional certification in project management or IT services management (e.g., PMP, ITIL) are preferred.
Recruitment Agency Notification
People Driven Technology, Inc does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, People Driven employees, or any other company location. People Driven Technology, Inc is not responsible for any fees related to unsolicited resumes.
Equal Opportunity Employer
People Driven Technology, Inc is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on merit, qualifications, and our business needs.
People Driven Technology, Inc is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations because of a disability for any part of the employment process, please contact the recruiter and let us know the nature of your request and your contact information.