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Portuguese Customer Service Specialist

Customer Service | Miami, FL | Full Time

Job Description

Innovative TPA service, PayerFusion Holdings LLC seeks a personable, efficient and committed Customer Service Specialist, fluent in Portuguese and English (Spanish a plus, but not required). Candidates are to be proficient in claim processing technology, which coupled with our unique healthcare cost containment methodologies will be have a sharp advantage in the field. Our ranks exemplify excellence and are rewarded and compensated accordingly.

We are a service-based company in the healthcare industry creating a full-featured software suite from scratch. Innovation drives our creation, as we are a progressive team, aiming to streamline the health field. Our ground-breaking approach is matched by our multi-cultural and professional team.

Responsibilities:

  • Effectively acting as a liaison providers and insurance companies.
  • Etiquette oriented communications via email and telephone capable of high-end interaction with medical providers and in-house case management department.
  • Must be fully proficient in the use of the Portuguese language- written and spoken communication Experience:
     
  • Act as a point of contact using Portuguese and English both written and oral, ability to communicate in Spanish is a plus.

Requirements:

  • ICD 10 and CPT 4 knowledge and an understanding healthcare forms: UB 04 & CMS 1500
  • Proficient in all functions of Microsoft Office and similar tools including e-mail platforms, excel, crystal reporting and other common programs.
  • Quality driven self-starter that is responsible with excellent follow-up skills.
  • Previous expertise in the medical field such as international or domestic health insurance companies, HMO plans with authorizations, patient referrals and/or customer service/sales.

Bonus Benefits:

  • Group Dental and Health Coverage
  • Pleasant, respectful and open-minded work environment
  • Vacation/sick/personal time off included