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Senior Project Manager

Transition & Relocation Management - Account | Nashville, TN | Full Time

Job Description


Job Title: Senior Project Manager

Classification: Salary, Exempt

Reports to: Associate Director

Location: Nashville, TN


Are you interested in working for a company that helps clients reimagine their workspace and are leaders in their industry? If you are savvy, caring, inventive, nimble, and resourceful, you need to read on.


Pacific Program Management (PPM) is looking for a Senior Project Manager in Nashville, TN to sit on site and support a client campus program. This is a new position based on a continued increase of work. You will be supporting the regional account team in the greater US Southeast market to deliver projects to your clients across multiple cities and sites as well as manage an established but growing regional team (10+ team members).


You are organized and you have exceptional interpersonal savvy skills. You are agile and adaptable to whatever situation arises. You have the confidence and ability to take on challenges on your own as well as support the team. You are self-motivated, willing to learn, and have strong relationship and team management skills. You are tech savvy in learning client and internal platforms. You have good business acumen and great problem-solving skills all the while not being afraid to ask questions when necessary.


Fast forward a year, what will you be doing?

You have become an account Subject Matter Expert (SME) in support of your direct team and projects. You are a leader within the program. You can resolve team issues and escalations. Your ability to identify and understand problems and derive solutions is phenomenal. You have built strong relationships with existing clients, customers, and vendor partners and you are able to establish rapport with new parties. You have the confidence and ability to take on challenges on your own while remaining team-centric and helping others when there is a need. You are able to make programmatic recommendations.


How will you get there?



30 days: 

  • Meet colleagues and team members reporting within your organization.
  • Meet the client(s) and start building relationships with internal and external stakeholders
  • Establish rapport with Southeast Area Associate Director and other leadership roles on the account, including Senior Project Manager counterparts across the Account Team
  • Basic understanding of PPM services and team dynamic
  • Learn to navigate client and internal systems quickly
  • Get to know the client environment
  • Visit and familiarize with site and projects assigned to team
  • Integrate with program initiatives and objectives
  • Proactively engaged in training and learning
  • Begin to familiarize yourself with move, launch, and workplace manager program
  • Learn and begin to embody the PPM culture, brand, and messaging
  • Assist in the onboarding experience and agenda of new hires in region

 90 days:

  • Develop and maintain complete knowledge of vendor partner services, capabilities, and deliverables
  • Get to know team, observe performance, assess historical or current performance reviews
  • Develop meeting cadences and identify communication preferences with direct report team
  • Establish relationship with key stakeholders and internal partners
  • Understand relationships and workflows between Account Program Teams and Delivery Teams
  • Demonstrate ability to lead vendors and client facing meetings
  • Lead team on scope, schedule, budget, risks, and quality
  • Grasp the concept of all vendor duties and swimming lanes
  • Assist in strategic planning and schedule of work for the region
  • Ability to lead meetings as representation of the region and our program work with client
  • Lead reporting to internal and external stakeholders on behalf of region

 6 months:

  • Inform on program initiatives with stakeholders and vendor partners
  • Fully support team in resolving project issues and/or escalations
  • Sufficiently manage team of 10-15 members
  • Cross training self and others
  • Confidence to identify and solve initiatives
  • Knowledge and intimacy of all projects and buildings assigned
  • Support Program teams with governance
  • Able to represent the delivery team performance and identify areas of opportunity
  • Identify areas of opportunity for the delivery team and partner with the Program team to drive solutions or initiatives to gain efficiencies, performance and consistent customer experience.

What you will Need:

  • Expert leadership, mentorship and motivational skills in leading diverse, large sized teams
  • Bachelor's degree (BA/BS/BEng/BArch) preferred
  • 7-10 years of real estate project management, MAC (move, add, change) services, or relocation experience specifically in commercial office campuses preferred
  • Proficiency with MS Office Suite, MS Project, MS Visio
  • Roles requires daily communication with client and team members. Must be able to exchange accurate information in these situations
  • Comfortability and ability to manage cloud based and online management software
  • Business Development skills a plus


Pacific Program Management (PPM) is a fast-growing, real estate program management company that helps companies reimagine their workspace to enable the potential of people. Our people-centric approach guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of workplace consulting, capital project management, and transition and relocation management, PPM gives clients the confidence to focus on what they do best.


People are at the heart of everything we do. We believe in building great teams that thrive in a fast-paced, collaborative, and fun environment. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. We are rooted in values, our foundation is built upon our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, these values are our foundation.


Committed to achieving success for our clients, we are also committed to our communities and each other. Our diverse team regularly participates in philanthropic events and volunteerism, with a company commitment to donate 1% of all revenue to non-profits serving communities where we work. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with ourselves.


Founded in 2009, PPM is headquartered in Seattle with operations across the country including San Francisco, Los Angeles, New York, and Washington DC.


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


Because everything we do and everything we are points to our purpose- to reimagine the potential of people and space.