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Program Manager

Transition & Relocation Management - Account | Multiple Locations | Full Time

Job Description



Are you interested in working for a company that helps clients reimagine their workspace and are leaders in their industry? If you are savvy, caring, inventive, nimble, and resourceful, you need to read on. 

Company

Pacific Program Management (PPM) is a fast-growing, real estate program management firm that helps companies reimagine their workplace to enable the potential of people. Our people-centric approach guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals.   Delivering an integrated solution though our three service lines of workplace consulting, capital project management, and transition and relocation management, PPM gives clients the confidence to focus on what they do best.  

People are at the heart of everything we do.  We believe in building great teams that thrive in a fast-paced, collaborative, and fun environment. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners.   Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, these values are our foundation.

Committed to achieving success for our clients, we are also committed to our communities and each other. Our diverse team regularly participates in philanthropic events and volunteerism, with a company commitment to donate 1% of all revenue to non-profits serving communities where we work. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with ourselves.

Key Company Info

  • Our mission is to provide a personalized project management approach with boutique-level connection.
  • Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism.
  • Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
  • Our priorities and decision-making start with our People and Partners followed by PPM Performance.

We believe in building great teams that thrive in a collaborative and welcoming environment. Every member of the team has an integral role to play and has a direct impact on our future success as well as the success of our clients and partners.

Pacific Program Management (PPM) is looking for a Program Manager to support our Launch program within the Central and Eastern United States and Canada.  The position can be based in New York, NY; Arlington, VA; D.C.; Austin, Dallas, TX; Boston, MA . The Launch Program is responsible leading the transition from construction to operations for new building and multi-tenant floor openings on behalf of our client.  We strive to provide a seamless “day one” experience for employees moving to the new site by managing close-out activities of construction, coordinating delivery, installation and punchlist activities of FF&E, AV, IT, security, and to assist the Facility Management team in the operational aspects of launching a new site to ensure occupancy readiness. As the program manager, you are responsible the initiation, development and continuous improvement of the program, for measuring program performance, identifying gaps and improvements for the program and collaborating with internal and external teams to create solutions for our client in the region.

You will be part of a team that develops operational workflows, program tools, KPIs, measurements and reporting to support our national Launch team, providing governance and training to team members for consistent program delivery across the U.S. and Canada.  

You will collaborate directly with Senior Program Manager, account leadership, and other Program Managers on the development of cross-program strategies to enhance the overall customer experience, value and growth of the account. You will lead initiatives to improve the overall launch experience for the project delivery team, vendor partners and customers.  

As needed, you will also be responsible for delivering on launch and transitions projects by leading project meetings, coordinating with various stakeholders, communicating project risks to the client, and traveling on-site to complete building activation responsibilities.

You are a self-starter, independent in daily workflow and management.  You are highly organized, keeping a detailed record of key decisions, next steps and actions for reporting to Senior Program Manager and account leadership.  You can handle challenging situations.  You look for ways to reach consensus and can resolve conflicts professionally by seeking ‘win-win’ resolutions. You are experienced in team management with ability to delegate efficiently. You are a creative thinker who seeks innovation or pursuit of a ‘better way.’ You have the confidence and ability to take on challenges on your own.

Fast forward a year, what will you be doing? 

You have built strong relationships with existing clients, customers, and vendor partners.  Your program is performing at a consistent high level. You communicate and educate the client on what we do and set the right expectations.  You partner with other Program Managers to create efficient processes that are consistent with all other programs. You have the confidence and ability to take on challenges on your own while remaining team-centric and helping others when there is a need. 

 

How will you get there? 

 30 days:  

  • Complete onboarding and meet the team.  Meet the client and start building strong relationships with internal and external stakeholders
  • Strong understanding of current launch program  
  • Learn to navigate client and internal systems 

60 days:

  • Good understanding of all the programs and internal platforms and software
  • Shadow move/launch teams on projects and tasks
  • Establish relationship with key stakeholders and internal partners 

90 months: 

  • Lead initiatives with support from the team
  • Build team and lead team meetings
  • Built strong relationships with internal and external partners
  • Work with other regional program managers to brainstorm ideas on how to unify the program

What you will Need: 

  • Bachelor's degree (BA/BS/BEng/BArch) preferred
  • 5-7 year experience in commercial real estate/construction project management or relocation management; 1-3 years developing programs related a plus
  • Team management experience preferred
  • Relocation management preferred
  • Ability to interact professionally with external executive leadership and account leadership
  • Strong verbal and written communication, writing skills a plus
  • Ability to analyze data to make informed decisions
  • Strong analytical, problem-solving, and conflict resolution/risk management skills, has the ability to work with all levels of management across multiple teams
  • Ability to think strategically, while continuing to perform at daily responsibilities
  • Proficiency with MS Office Suite, MS Project, MS Visio
  • PMP certifications and a plus
  • LSS Greenbelt or higher a plus

Pacific Program Management (PPM) is a fast-growing, real estate program management company that helps companies reimagine their workspace to enable the potential of people. Our people-centric approach guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of workplace consulting, capital project management, and transition and relocation management, PPM gives clients the confidence to focus on what they do best.   

People are at the heart of everything we do. We believe in building great teams that thrive in a fast-paced, collaborative, and fun environment. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. We are rooted in values, our foundation is bult upon our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, these values are our foundation. 

Committed to achieving success for our clients, we are also committed to our communities and each other. Our diverse team regularly participates in philanthropic events and volunteerism, with a company commitment to donate 1% of all revenue to non-profits serving communities where we work. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with ourselves. 

Founded in 2009, PPM is headquartered in Seattle with operations across the country including San Francisco, Los Angeles, New York, and Washington DC.   

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.    

Because everything we do and everything we are points to our purpose- to reimagine the potential of people and space. 


EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.