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Assistant Store Manager - Victoria Gardens

Retail Stores | Rancho Cucamonga, CA | Full Time

Job Description

We are thrilled to be expanding our Retail Stores with our brand new location in the Victoria Gardens and are currently in search of a top notch Assistant Store Manager.  

The Assistant Store Manager assists in driving the sales and operations; motivating high performance people, and driving profitable growth & achievement of financial goals and KPI’s such as brand expression, engagement, retention, conversion, payroll, and inventory. The Assistant Manager is an integral part of the selling floor and backroom, balancing their time in organizing and setting the store up for success, managing operational tasks and balancing these activities to allow for a focus on the Morphe babes visiting the store.

Responsibilities:

  • Responsible for driving sales to meet or exceed targets and assisting the Manager in meeting all store financial goals.
  • Executes and drives traffic for company driven promotions and launches to meet and exceed sales targets and deliver the best experience possible for customers.
  • Assist with local events ensuring a successful execution as directed by the Store Manager.
  • Prioritize time in store on the selling floor; coaching and developing the team; and leading by example.
  • Positive representative of the Morphe brand.
  • Deliver the full Morphe customer service experience, catering to the customers’ needs in store and optimizing makeup stations and makeup studios, where applicable.
  • Consistently elevate their own artistry skills and the artistry skills of the team.
  • Assists the Store Manager with people management in store, recruiting, training, counseling and developing top talent to grow within the organization. 
  • Participate and advocate for all trainings, support all trainings and assist the Store Manager in ensuring they were delivered on brand and the desired artistry and service knowledge/skills were built with every employee in store. Facilitate trainings for store team as assigned.
  • Responsible to build the Morphe squad by connecting with employees, customers, and influencers. These must be strong relationships and connections founded on the common passion for makeup.
  • Confident and skillful coach and manager to the team. Comfortable navigating difficult conversation, with professionalism, poise and kindness; actively provide coaching and feedback to develop employees in their position and help them grow.
  • Creates an environment where clear and fair expectations are set and all employees are treated with respect.
  • Step in to fulfill responsibilities of Store Manager as needed.
  • Responsible for the store’s daily presentation. Ensures the store operations are run smoothly, safely and efficiently and the environment is always appealing and engaging for the customer to explore.
  • Responsible for knowing, following and administering all company policies and procedures.
  • Ensures communications are filtered to the team as directed by the Store Manager.
  • Acts to reduce LP and product returns/damages. Alerts the Store Manager to any concerns immediately.
  • Assist with management of the schedule. Draft schedules which drive sales opportunities and maximizes customer experience, ensures staffing is prioritized to provide optimal schedules and ensure the best customer service is provided.
  • Responsible for ordering of supplies and supply budget. Ensure the budget is met on a monthly and annual basis and stock levels are managed so that all items remain in stock.
  • Execute merchandising updates and management of in-store inventory levels. 
  • Execute visual displays. Customize the visual direction to fit the store dimensions, communicate timelines and execute the floor set with precision and on time.
  • Assists in maintaining the production space, where applicable.
  • Ensure consistent standards of cleanliness, maintenance and organization.
  • Provide feedback to the Store Manager to inform improvements that are needed.

Qualifications:

  • Excellent customer service, communication and organizational skills.
  • Proven operation excellence
  • Passion for Makeup and cosmetic experience preferred
  • Proficiency in Word, Excel, email and computer savvy
  • Demonstrated ability to independently solve moderate to complex problems.
  • Demonstrates flexibility and initiative with minimal direction.
  • 3-5 years retail experience including some management, previous sales experience required.
  • Demonstrated ability to support business growth and exhibit professional behavior. 
  • Have and maintain flexible availability.
  • Must have open flexibility to work during peak traffic times including evenings, weekends and holidays. 
  • Able to lift, push and pull up to 50 pounds.
  • Able to stand on your feet for up to 8 hours.
  • Responsible for driving sales to meet or exceed targets and assisting the Manager in meeting all store financial goals.
  • Executes and drives traffic for company driven promotions and launches to meet and exceed sales targets and deliver the best experience possible for customers.
  • Assist with local events ensuring a successful execution as directed by the Store Manager.