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Call Center Representative - Bilingual (English and Spanish)

Administrative | Sandy Springs, GA | Full Time

Job Description

Our Company:

MedSide Healthcare is committed to providing superior in-home care through a wide range of services including skilled nursing, rehabilitation, medical social services, personal support and homemaker services to our patients in their homes. The primary goal of MedSide’s management and staff is to provide these services in a way which optimizes the dignity and independence of all of our patients. The growth of our company can be attributed to our employees' knowledge, skill and commitment to providing outstanding patient care and customer service.

Job Description

Medside Healthcare is currently seeking a full time Call Center Representative who has great customer service skills, and is able to handle multiple in coming calls while providing excellent consistent customer service. $10.50 per hour (non-negotiable)

Job Duties:

  • Answer, screen and forward incoming phone calls

  • Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

  • Taking part in training and other learning opportunities to expand knowledge of company and position

  • Understanding and striving to meet or exceed call center requirements 

  • Review submitted information for completion, correctness and transferring data into system

  • Efficiently and effectively update and maintain the internal system for electronic clinical records

  • Perform general clerical duties to that may include: photocopying, faxing, mailing, and filing

  • Answering a multi-line phone and greeting visitors to the office

  • Maintain confidentiality in all aspects in accordance to regulatory laws

  • Other task assignments

Job Specifications:

  • Bilingual in English and Spanish 

  • Must live in or around Sandy Springs, GA area

  • Excellent ability to multitask

  • Excellent ability to stay organized 

  • Problem solver

  • Knowledge of basic computer systems

  • Be flexible and eager to learn new operations

Preferred Specifications:

  • Healthcare and/or customer service experience a plus

  • Previous Call Center experience preferred

  • Exceptional customer service, active listening, and verbal and written communication skills.

Other:

  • $10.50 per hour (non-negotiable)

  • Full-time 40hrs/week 

  • Monday - Friday 7:00am - 3:30pm or 9:00am - 5:30pm  

  • Saturday 9am - 2pm (once a month)

  • Eligible for great employee Benefits