Maya Chia

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Clean Beauty Skincare - Maya Chia Office Manager

Office | Charleston, SC | Full Time and Part Time

Job Description

Maya Chia, a high-performance, clean skincare line powered by the most nutrient-dense, high performance ingredients - all of which act as a true superfood for the skin. Maya Chia's products are consistently top sellers of all brands at Credo, Free People, Four Seasons, Miraval and other leading beauty emporiums in the United States. 

We have been fortunate enough to receive a spate of notable honors - and has been named "a best" in several key categories by leading mainstream media from Goop to Vanity Fair to the Zoe Report to InStyle Magazine to People & Style to  Allure and much more. One quick search online, and you will see the literal outpouring and groundswell of love/reviews from  beauty influencers. 

Maya Chia Office Manager

We’re looking for a whip-smart office manager with tons of initiative, who learns quickly on the fly, is meticulous and always looking for a smarter, more efficient way to organize. This person will keep the day-to-day business operations moving smoothly and assist the owner of the company directly.  

Daily responsibilities include, but not limited to:

  • Quality Control

    • Consumer Shipments

      • Sign off on shipments processed by interns

      • Troubleshoot problems with shipping software, website ordering

    • Packaging

      • Ongoing checks of product packaging as interns assemble boxes, label containers, etc.

    • FDA Guideline adherence

      • Supply chain, consumer sales tracking

      • Manufacturing practices

      • Occasional internal audits

  • Invoice and Ship Retail Orders

  • Customer Service and Support

    • Consumer product and beauty regimen questions

    • Press questions

    • Returns/complaints

      • FDA compliance tracking

      • Process refunds

    • Retailer and other partnership inquiries

      • Reviewers, Trade shows/expos, Guides

  • General Office duties

    • Maintaining electronic and paper files

    • Managing/ordering supplies

    • Reporting expenses

    • Open/Close office on scheduled days as well as address business critical issues on off hours

  • Marketing and PR

    • Maintain database (retailers, vendors, influencers, prospects, etc)

      • Add/update records as part of daily business

      • Manage, build lists (new product announcements, vendor surveys, etc)

    • Basic website updates

      • Pictures, FAQ, Blog, other content as needed.

    • Social Media

      • Post on relevant social channels

      • Find social mentions and track in database

Here’s what we think a candidate needs to be successful in this role:

  • 3+ years experience in office or process management or supervision

  • Comfortable with Microsoft Office and Google Basics

    • Word, Excel, Outlook, Drive, Forms

  • Ability to switch gears quickly to handle changing priorities

 

Previous experience with these are a plus:

  • Website management

  • Blogging

  • Database Management