About Us:

Shape the Future of Financial Services with MassMutual Great Lakes At MassMutual Great Lakes, your journey is about more than a job. As a key team member, you are not just joining a firm; you are embracing a culture of excellence and growth. This full-time position is your gateway to advancing your professional aspirations and making a profound difference in the financial well-being of the communities we serve. Be a part of something bigger – where each day, you contribute to changing lives for the better.

As the Receptionist and Service Coordinator, you will engage with and provide administrative support to our advisors, team members, and policy owners.

Responsibilities:

Receptionist

· Create an engaging and memorable impression on guests and team members

· Strategize with team members to share ideas that will enhance the firm’s culture

· Event planning, meal coordination, and execution

· Maintain lobby and kitchen cleanliness and ensure properly stocked

· Answer incoming calls and direct them to the appropriate party

· Manage voicemails in the general box and distribute them appropriately

· Maintain and manage office supply inventory

· Assist with conference room(s) scheduling

· Contact the building for maintenance and cleaning

· Maintain and troubleshoot onsite printers

· Order firm stationary for advisors and staff

· Sign for, receive, and distribute packages delivered to the firm

· Post outgoing mail and prepare UPS packages daily

· Distribute incoming mail including US postal mail, UPS, and FAXs

Service Coordinator

· Work with the firm’s Service Specialist to address and resolve requests from policy owners and advisors. Common requests include processing claims, billing issues, policy changes, address changes, and advisor assignments.

Other Duties

· Perform other related duties as assigned.

· Personally adhere to compliance, human resources, firm and company rules, policies, and guidelines.

· Promote compliance throughout the firm and escalate concerns as appropriate.

Requirements:

· Strong verbal and written communication skills.

· Excellent prioritization, time management, and organizational skills.

· Able to pivot quickly on changing priorities.

· Extremely detail-oriented.

· Strong critical thinking and problem-solving skills.

· Experienced with and adaptable to technology.

· Highly proficient in Microsoft Office.

· Works effectively as a team member and independently.

· Committed to providing the highest level of service.

Bonus Points:

· Biweekly compensation based on skills and experience.

· Benefit package available.

· Located in Southfield, Michigan, and is in-person.

· Hours are Monday through Thursday, 8 am – 4:30 pm and Friday, 8 am – 4 pm.

Perks:

• Please list anything that makes working for your company unique or special - i.e. Can people work from home, do you offer special benefits (company car, expense account, stock options, etc).