Shape the Future of Financial Services

At MassMutual Great Lakes, your journey is about more than a job. As a key team member, you are not just joining an organization; you are embracing a culture of excellence and growth. This full-time position is an opportunity to make a profound difference in the well-being of the communities we serve. Be part of something bigger, where each day, you contribute to making lives better. As the Office Manager, you will engage with and provide administrative support to our advisors, team members, and policy owners. The ideal candidate is detail-oriented and resourceful, as you will be responsible for overseeing all office operations and creating a productive and engaging work environment.

What You'll Do:

Client Experience & Office Operations

• Create an environment that makes a lasting impression on guests and team members.
• Lead all local office logistics, including event support, catering coordination, and hospitality details for meetings and trainings.
• Oversee conference room scheduling, meeting prep, and day-of coordination to ensure seamless operations.
• Maintain a clean, organized, and well-stocked office by monitoring supplies and vendor relationships.
• Facilitate maintenance and cleaning requests with the building management team.
• Answer incoming phone calls and voicemails with professionalism, route and track as appropriate.
• Maintain and troubleshoot on-site equipment, coordinate IT support as necessary.
• Receive, sign for, and distribute all incoming mail, packages, and faxes; prepare and coordinate outgoing mail and daily UPS shipments.

Administrative Support to Associate Managing Director

• Manage calendar scheduling, meeting coordination, and internal event logistics with discretion and attention to detail.
• Provide concierge-level services for travel logistics, including flights, hotels, ground transportation, and hotel accommodations.
• Compile presentations, reports, and materials for internal and external meetings and events.
• Provide ongoing administrative support to ensure operational efficiency.

Licensing & Contracting

• Work with the firm’s Licensing & Contracting Specialist and the Recruiting Team to process requests for new advisors and staff.
• Track progress and escalate missing documentation or compliance items as needed.

Onboarding & Training

• Provide local support for the firm’s training programs to help advisors grow and develop.
• Prepare onboarding logistics, including workstation setup, systems access, and welcome materials.
• Serve as a point of contact for new advisors based in Grand Rapids during their first 90 days.

Marketing

• Collaborate with the firm’s Marketing Team to assist with local sales promotions, strategic client campaigns, and recruiting efforts.
• Assist with local social media activities by capturing content, suggesting post ideas, and ensuring team participation; the Marketing Team manages and publishes the final content.
• Support marketing-related projects that utilize tools such as Adobe Creative Suite.

Client Service Support

• Work with the firm’s Client Service Specialist to address and resolve requests from policy owners and advisors.
• Common requests include processing claims, addressing billing issues, updating policies, changing addresses, and assigning advisors.
• Provide overflow support to the firm’s primary Client Service Specialist on projects and Inquiries to ensure service consistency and timely resolution.

Additional Duties

• Partner with leadership and team members to foster a positive workplace culture and promote a collaborative environment.
• Take initiative on cross-functional projects and provide reliable, solutions-oriented support.
• Adhere to all compliance, HR, and firm standards; promote policy adherence and escalate concerns when appropriate.
• Assist with additional responsibilities as needed to meet the evolving needs of the office.

What You'll Bring:

• Strong verbal and written communication skills.
• Excellent prioritization, time management, and organizational skills.
• Flexible and able to adapt quickly to changing priorities.
• Extremely detail-oriented and thorough.
• Strong critical thinking and problem-solving skills.
• Experienced with and adaptable to technology.
• Highly proficient in Microsoft Office.
• Experience in Adobe Creative Suite: Photoshop, Illustrator, Lightroom, etc.
• Works effectively as a team member and independently.
• Committed to providing the highest level of service and professionalism.
• 3 years of experience in office or operations management is preferred.

What We'll Provide:

• Biweekly compensation is based on skills and experience.
• Benefit package available.
• In-person role located in Grand Rapids, Michigan.
• Hours are Monday through Thursday, 8:00 am – 5:00 pm, and Friday, 8:00 am – 4:00 pm.

About Us:

MassMutual Great Lakes is part of MassMutual , a company that has been at the forefront of the American financial landscape since 1851. Our foundation of mutuality means that we are driven by the success of our policyholders and advisors alike. For over 170 years, MassMutual has been a resilient force, guiding clients through economic shifts and market cycles with a commitment to stability and innovation. MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyholders. MassMutual has a long history of financial strength and strong performance, and although dividends are not guaranteed, the company has paid dividends to eligible participating policyholders consistently since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long-term care insurance, retirement/401(k) plan services, and annuities. In addition, the company’s strong and growing network of financial professionals helps clients make good financial decisions for the long-term.

At our firm, we recognize that your success is our success. We don’t just offer financial products—we provide a platform for entrepreneurial advisors to build thriving practices. Our personalized, strategic planning fosters wealth growth, protection, and management for generations. As part of our elite firm, you will have the tools, resources, and support to make informed decisions and craft comprehensive solutions tailored to your clients’ needs.

Joining MassMutual Great Lakes is more than joining a firm—it’s becoming part of a legacy of excellence and innovation. Seize the opportunity to shape your own path, make a meaningful impact, and achieve your personal, professional, and financial goals.