Accounts Receivable & Billing Manager

About Us:

ImageTrend, LLC. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Description:

Under the direction of the Assistant Controller, the Accounts Receivable & Billing Manager will lead the organization's billing, collections, and accounts receivable functions, ensuring the accurate and timely invoicing of customers, contract-to-billing data integrity, and effective management of the order-to-cash process. This role plays a critical role in optimizing cash flow, maintaining strong customer relationships, and supporting the company's financial objectives through operational excellence and continuous process improvement.

This role will also partner closely with Sales, Customer Success, Legal, Finance, and Operations to identify and resolve contract, billing, and collection challenges, drive scalable process enhancements, and implement best practices that improve efficiency, accuracy, and customer experience. The Accounts Receivable & Billing Manager will serve as a key leader in transforming billing and receivables operations within a dynamic SaaS environment, leveraging data, technology, and cross-functional collaboration to support business growth and operational scalability.

What You'll Do:

• Oversee the end-to-end customer billing process, ensuring invoices are generated accurately and timely
• Review and interpret customer contracts, amendments, renewals, credits, and special billing arrangements while resolving complex billing discrepancies related to subscription terms, pricing, usage-based charges, and contract modifications.
• Partner with Sales, Revenue Accounting, Legal, Customer Success, and Operations to ensure contract intent is accurately reflected in billing systems and operational processes while driving accountability for contract data accuracy and operational excellence
• Manage the accounts receivable portfolio, collection activities, account reconciliations, and dispute resolution while developing collection strategies, monitoring payment trends, identifying collection risks, and executing escalation procedures to optimize cash flow and minimize bad debt exposure
• Identify operational inefficiencies and root causes of recurring billing and receivable issues while leading initiatives to improve contract-to-cash processes, data quality, system controls, and scalable workflows that support organizational growth.
• Serve as a strategic leader in transforming billing and accounts receivable operations through process optimization, automation, scalable business practices, and continuous improvement initiatives that support organizational growth
• Partner with system owners and stakeholders to enhance billing system functionality, data integrity, and operational efficiency
• Identify and resolve inconsistencies between contracts, CRM records, billing systems, and accounting records while establishing controls and partnering with Revenue Accounting to ensure billing accuracy, revenue recognition alignment, and contractual compliance.
• Develop, maintain, and analyze reporting, metrics, and key performance indicators related to billing accuracy, collections effectiveness, cash flow, contract compliance, and overall operational performance
• Lead, mentor, and develop billing and collections team members by establishing performance expectations, goals, development plans, and a culture of accountability, continuous improvement, collaboration, and customer service excellence
• Travel to orientation, industry or company events, or other onsite meetings as required
• Perform additional duties or tasks as assigned

Requirements:

• Bachelor's degree in Accounting, Finance, Business, or a related field, or the equivalent combination of education and relevant experience
• Progressive professional experience in Accounts Receivable, Billing, Order-to-Cash, Revenue Operations, or related financial operations functions, including experience leading and developing teams, establishing performance expectations, and driving operational results
• Strong knowledge of subscription billing, accounts receivable, collections, contract management, and revenue-related business processes, with experience reviewing, interpreting, and operationalizing customer contracts, amendments, renewals, and complex billing arrangements
• Demonstrated ability to navigate ambiguity, lead change initiatives, influence stakeholders, and identify operational inefficiencies while implementing scalable process improvements across cross-functional teams
• Demonstrated track record of building scalable processes, improving data quality, and supporting organizational growth
• Experience supporting a SaaS, subscription-based, recurring revenue, or similar business model
• Experience partnering cross-functionally and influencing stakeholders across Sales, Customer Success, Legal, Finance, Accounting, and Operations to resolve complex business challenges and drive accountability
• Advanced proficiency in Microsoft Excel and financial systems, with the ability to analyze data, identify trends, develop meaningful reporting and KPIs, and drive informed business decisions
• Experience with enterprise resource planning (ERP), customer relationship management (CRM), and subscription billing platforms such as NetSuite, Salesforce, Chargebee, Zuora, Stripe, or similar systems preferred
• Knowledge of ASC 606 revenue recognition principles preferred
• Experience supporting internal controls, financial audits, SOX compliance initiatives, or similar regulatory and governance requirements preferred
• Experience leading projects, process improvement initiatives, system implementations, or operational transformation efforts preferred
• Strong analytical, critical thinking, and problem-solving skills with exceptional attention to detail and the ability to identify root causes and implement sustainable solutions
• Ability to maintain discretion when handling proprietary and confidential information
• Enthusiasm for learning and expanding knowledge or skills
• Strong work ethic, integrity, honesty, collaboration and team orientation
• Ability to travel as required, up to 10%.

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this full-time role is $100,000- $130,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.

ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more