Solution Analyst - Mining Analytics

Hexagon Mining is part of the Hexagon Group, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications. Hexagon operate at scale, with revenue of over €5.2bn and more than 24,000 employees across 50 countries. We prioritize innovation, allocating 10-12% of our revenue and more than 5,000 employees to R&D.

Our Vision: To be the number one smart technology partner for integrated life-of-mine solutions.

Our Mission: Hexagon Mining is committed to Shaping Smart Change by optimizing design,

planning, and operations for safer, more productive mines.

Our Values: We are profit driven, we are professional, we are innovative, we are engaged, we are customer focused, we are entrepreneurial.

EDUCATION BACKGROUND

• Bachelor’s degree or foreign degree equivalent in BSc Computer Science or BSc. Information Technology (Computer / Mining / Electrical / Electronic),.

• Microsoft Power BI, Microsoft Azure and Tableau certifications

• 3+ years of experience in designing and developing BI dashboards using tools such as Tableau, Power BI, or other similar tools

• Proven experience as a Solution Analyst or BI Specialist for Mining Applications

• +3 years previous experience with Mining Technical Systems across the mining value chain as a software engineer, software consultant, mining engineer, or related occupational title.

• High level of Computer Literacy (Server Technology - Linux and Windows), Database Software (SQL Server, MySQL, SQLite, SQL Server, LINUX, LINUX shell scripting)

• Knowledge of coding languages (e.g. C#, Java, JavaScript, HTML5, VB6) and frameworks/systems (e.g. AngularJS, Bootstrap, WPF, Entity Framework)

• Advanced Reporting experience (MS SSRS 2005, 2008, 2012)

• Foundation ITIL, other ITIL Certification will be advantageous

• Project Management Qualification (e.g. Prince2 /PMP/ PMBOK) or Agile related training (e.g. SCRUM or equivalent experience) will be advantageous

SCOPE OF THE ROLE

• The development of mining reports in an agile and fast-paced environment

• To have a strong and broad high-level knowledge of the mining systems deployed. Analyze and identify system problems, and develop and implement appropriate solutions

• To have advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with accuracy

• To be a point of escalation for technical issues that the team raise as they are working on projects and to work through the escalation process to seek resolution to problems outside of the responsibility of the Software Engineers and other technical staff.

• To work with Project Managers to ensure the efficient deployment of mining systems on time and within budget.

• To ensure that the deployment of systems and software products is carried out as efficiently as possible.

• To ensure that relevant stakeholders are aware of risks and or issues with the product and the technical solutions being deployed to customer sites

KEY RESPONSIBILITIES

• Development of Advanced BI Reporting (Production data analysis) using various tools such as Tableau, Power BI, or other similar tools

• Collect, analyze and interpret complex data sets to create compelling and meaningful visualizations and dashboards

• Actively work on product/project deployment of Mine Enterprise Systems solutions

• Handle the day-to-day operational support and improvement of these Mine Enterprise Systems solutions on-premise and in the cloud.

• Integration of the Hexagon mining systems to external 3rd party systems

• Own and implement customer system configurations

• Implement reporting based system customizations and validate for quality, architectural and functional requirements

• Participate in onsite system installation efforts

• Collect, analyze and interpret complex data sets to create compelling and meaningful visualizations and dashboards

• Undertake complex problem solving involving multiple integrated systems

• Escalation of critical issues requiring other stakeholders’ input to resolve issues, specifically the relevant Mining Services or supporting team’s representative

• Maintain technical knowledge of the current and upcoming product offerings

• Maintain knowledge of current, new, and evolving strategies and technologies in relation to systems support through appropriate industry links and professional memberships

• Collaborate with cross-functional teams to understand business requirements and translate them into effective dashboard designs.

• Regular reporting of current project issues, including updates on status and resolution methods

• Utilizing relationships developed with customers and other contacts to advise Mining Services Team of potential issues affecting customers as well as other opportunities for Hexagon Mining

• Work collaboratively with the sales team in a pre-sale’s capacity (e.g., attending / leading technical presentations)

• Representing Hexagon Mining in a helpful, professional, and courteous manner always

• Stay current with new BI trends, tools, and techniques, and implement them as needed.

• Provide training and support to end-users on how to effectively use the dashboards

• Maintain, enhance, and adhere to Hexagon documentation and reporting standards, systems, and processes

• Compliance with Hexagon Mining’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others

• Other duties as required from time to time

SKILLS AND EXPERIENCE

• Strong prioritizing and time management skills

• Well-developed communication skills, both verbal and written

• Ability to form strong relationships with customers and represent the company professionally

• Ability to set and meet the team and individual goals and deadlines

• Ability to resolve technical and complex issues

• Ability to rapidly grasp technical solutions, concepts, and products

• Developing or supporting open-source software

• Setup and support of relational databases

• The desire to expand own knowledge and skill set as well as sharing knowledge with other team members wherever possible

• Previous experience working remote teams (Highly Desirable)

KEY BEHAVIOUR

• Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or other customer dictated regulations

• Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise

• Continuously seek opportunities to improve the quality of the systems, installations, and support procedure

TRAVEL

• Travel (regionally and globally international) to client sites is a requirement of this role