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IT Support Lead

IT | London | Full Time

Job Description

Grimshaw Architects has an exciting opportunity for a technically skilled and self-driven IT Support Lead to join its London studio in Clerkenwell.

We are seeking a hands-on IT Support Lead with a ‘can do’ attitude, to lead the first line support team and deliver a first-class support experience to project teams covering the EMEA region of London, Paris and Dubai. The IT Support Lead will be mindful of the support arena, responsible for targeting an SLA driven framework and reporting on these deliverables.

In this role, you will also be a mentor to the up and coming IT support team, aiding in the support readiness and onboarding of new IT initiatives in a constantly progressive solutions-based landscape. The ideal candidate will need to have good commercial awareness and the ability to build relationships.

At Grimshaw, we encourage creativity and innovation and work in a friendly and vibrant environment. We want our staff to be fulfilled by their time with us as we know the key to our continuing success is working with and engaging the most talented people we can find. For all of our roles, strong communication skills and an appreciation of the Grimshaw design ethos are crucial.

The ideal candidate will be

  • Logical thinking and solutions driven
  • Able to work independently and proactively
  • Confident, highly motivated and an effective team player

Grimshaw is an equal opportunities employer. We welcome people from all backgrounds and recognise that in order to be successful, we need to create an inclusive environment where everyone can realise their potential and succeed.

Any offer of employment with Grimshaw will be conditional upon you having the right to work in the UK.  

The Practice is currently working remotely however you will be expected to be able to return to the Studio albeit in a flexible capacity, in the future.