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IT Support Analyst

IT | Los Angeles | Full Time | From $70,000.00 to $80,000.00 per year

Job Description

Grimshaw is a global architecture and design studio of ideas and invention, driven by a desire to connect people to each other and the world around us. We recognize the urgency of the challenges that face our planet, and our duty to deliver architecture and design best suited for a flourishing future. Our studios are founded on analysis and exploration. We relish the challenges inherent across a wide range of work, engaging our expertise and agility to deliver lasting, meaningful design that brings value and joy to clients and users. At Grimshaw, we encourage creativity, collaboration and innovation. We want our staff to be fulfilled by their time with us as we know the key to our continuing success is working with and engaging the most talented people we can find.

Grimshaw's Los Angeles studio is seeking a passionate and talented IT Systems Analyst to provide efficient support and development for Grimshaw’s North America region.

The principal purpose of this position is to provide timely end user support and maintenance of local IT infrastructure. The IT Systems Analyst will also take part in protecting and securing Grimshaw IT systems and data. This position works hand in hand with New York based IT staff and the broader Global IT Department to maintain and develop Grimshaw North Americas IT systems and infrastructure. The candidate will report to the IT Manager based in New York.

Core responsibilities:

  • Responding to and resolving user issues in North America within agreed timeframes (with a focus on the LA office).
  • Day-to-day user administration.
  • Application deployment.
  • Onboarding and offboarding of staff.
  • Raising proactive suggestions for customer support improvement.
  • Managing local and remote access to on premises workstations.
  • Network and server support.
  • Conference space technology support.
  • Controlling stock and ordering supplies.
  • Resolving printer issues.

Core skills and experience:

  • Minimum of 3 years relevant experience required.
  • Proven ability to provide strong customer service to all clients. Cheerful/positive disposition, with a ‘can do’ attitude.
  • Humble, hands-on, willing to learn, and highly motivated.
  • Must be objective and data driven.
  • Ability to work independently and proactively.
  • Ability to work well under pressure.
  • Excellent administrative and organizational skills
  • Experience in deploying agreed upon service profiles & application frameworks.

Required technical skills:

  • Willingness to learn or existing knowledge of scripting is necessary (PowerShell desirable).
  • Comfort and/or willingness to maintain and install on premises servers, switches and related hardware.
  • Experience with remote desktop tools (Splashtop and Parsec experience desirable).
  • Video conferencing support (Zoom experience desirable).
  • O365 administration and application basics.
  • Application and PC image deployment (PDQ or Smartdeploy experience desirable).
  • Microsoft Windows 10 or 11 experience (Microsoft certification desirable).
  • Exposure to cloud-based & cloud hybrid technologies (Okta, Intune & AWS desirable).
  • Basic understanding of Windows Server & Active Directory services.
  • Group Policy.
  • DFS, DHCP, DNS.
  • Basic/Advanced TCP/IP & network support skills.
  • Some exposure to virtual server environments (VMWare desirable).
  • Security basics (NTFS, File shares etc.).

Grimshaw is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.