Customer Services Representative
Member Services | Rockville, MD | Full Time
The Greater Capital Area Association of REALTORS®, one of the largest local REALTOR® associations in the U.S., represents more than 10,000 REALTOR® members from Washington, DC and Montgomery County, MD, as well as industry-related professionals who follow the real estate business. We are the local voice for real estate and we provide the resources for members to succeed. Our work, and the work of our members, is all about relationships. It is our goal to provide outstanding value and exceptional service, delivered with the highest level of professionalism, to our members and communities.
The Member Services Representative will be professional and courteous to all who visit the GCAAR office. They will greet members, potential members, and guests and provide exceptional customer service. This position is primarily based in Rockville, but will also work in our DC office when needed.
Conduct oneself in a professional manner with colleagues, members, and general public
Assist member and guest walk-ins, curbside pick-ups, phone calls, and emails
Trouble shoot members’ needs to find a resolution in a positive, professional image
Become proficient in members and billing services and be cross-trained in education and events in order to assist our members with all inquiries and services
Assist with processing new member applications and database entry
Assist with maintaining accurate information in various databases (such as Rapattoni, SentriLock, and NAR/NRDS)
Assist with members’ SentriLock card, SentriKey app, and lockbox needs
Assist our members’ annual dues billings needs
Ensures the Member Services Director is apprised of all member concerns or issues
Works with Database Administrator to learn best practices for database entry and maintenance.
Ensures that our member services area is properly stocked for members’ needs
Reconcile member services store product daily batch
Promote member benefits of local, state, and national REALTOR® associations to our members/potential members
Support other teams and departments as needed
Being an association team player, and assist in other departments when requested
Will be required to work on Saturdays occasionally, and DC office when needed
Other tasks as assigned
Bachelor’s degree required
Being a self-starter, who is able to work independently
Being highly organized and detail oriented
Having exceptional listening skills and patience
Having a strong customer service skill set, with the ability to speak concisely and effectively
Has knowledge and has used Microsoft office applications
Must be able to lift and carry supplies weighing up to 20 pounds
Compensation is between $40,000 and $45,000, plus a generous benefit package.
**Applicants cannot hold an active real estate license. If you want to be considered for employment, you would have to put the license on “Inactive” status prior to employment.