Team Leader, Site Reliability Operations - India

Job Description

Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.

Vision

To build innovative solutions that elevate school engagement.

Location

Hybrid, Chennai, TN, India. Full time employment for this role.

Finalsite is a global company and to enable strong collaboration, we have established common core working hours. Candidates should be comfortable working from 11:00-20:30 IST, with core working hours being 18:30-20:30 IST

Summary of Responsibility

As the Team lead, Site Reliability Operations (SRO) for our multi-cloud environment (AWS & GCP), you will be responsible for leading and mentoring a team of Operations Engineers (SRO). You will oversee the day-to-day monitoring, maintenance, and support of Finalsite infrastructure and deployed products, ensuring operational excellence and adherence to SLAs. This role requires a strong leader who can drive process improvements, facilitate effective communication between Operations and SRE teams, and strategically manage resources across Amazon Web Services (AWS) and Google Cloud Platform (GCP).

Key Responsibilities:

• Lead, mentor, and manage a team of Operations Engineers (SRO), bringing a culture of continuous improvement, accountability, and collaboration.

• Oversee the 24/5 monitoring, incident response, and problem management processes for multi-cloud infrastructure and applications in AWS and GCP.

• Develop, implement, and enforce operational procedures, run-books, and best practices to ensure stability, performance, and security.

• Collaborate closely with developers, support, data integration, SRE, and other engineering teams to streamline deployment processes, improve system reliability, and reduce operational overhead.

• Drive automation initiatives within the operations team to enhance efficiency and reduce manual effort.

• Manage infrastructure capacity and optimize resource utilization and costs across AWS and GCP.

• Conduct performance reviews, set goals, and support the professional development of team members.

• Act as an escalation point for critical operational issues and lead incident management efforts to resolution.

• Ensure compliance with security policies, regulatory requirements, and internal audit standards.

• Prepare and present operational reports, metrics, and dashboards to senior management.

• Oversee cleanup activities for client data and efficient release of unused infrastructure resources.

• Provides 24/5 support to the team through flexible working hours.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• 6+ years of experience in Operations or SRE role with at least 2 years in leadership or senior engineering role.

• Strong hands-on experience managing and supporting infrastructure in multi-cloud environments (AWS and GCP).

• Proven ability to lead and motivate a technical team.

• Extensive experience with monitoring, logging, and alerting tools (e.g., Prometheus, Grafana, CloudWatch, NewRelic).

• Solid understanding of networking, security, and database concepts in cloud environments.

• Experience with incident management, problem management, and change management processes.

• Ability to communicate and collaborate effectively across technical and non-technical teams is essential. Strong verbal English skills are mandatory.

• Ability to work effectively in a fast-paced, dynamic environment.

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of Poland. Current residency, as well as continued residency, within Poland is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.