Integration Deployment Engineer
Support | 100% Remote | Full Time | From $50,000.00 to $65,000.00 per year
SUMMARY OF RESPONSIBILITY:
The Integration Deployment Engineer is responsible for the setup and deployment of client integrations with third-party platforms, interfacing with the client to gather necessary information and meet key checkpoints.
Deploy client integrations between Finalsite and third-party platforms
Possess a strong understanding of web servers, email routing, browsers, and other components our product touches
Work closely with customers to meet project deadlines and maintain detailed reporting about active and completed projects
Participation in regularly scheduled integration team meetings, leading as needs dictate.
Assess and improve our data maintenance and management processes according to best practices and business requirements
Stay up to date on new product features and improvements, as well as web trends
Provide support, training, best practice, and implementation assistance across our Content Management System and suite of products.
Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.
Work with the Product Team to provide feedback, escalate issues, and advocate for change to improve our data integrations.
Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.
Assist with Data Support tickets in the event of extraordinary high volume.
QUALIFICATIONS AND SKILLS
Associate’s or Bachelor’s degree preferred.
Experience in scripting or web development (SQL, Coldfusion, XSL a plus)
Experience working with education-based SIS/MIS providers preferred (Powerschool, Blackbaud, etc.)
Experience writing against and interacting with web APIs
Prior customer service or technical support experience preferred, but not required.