QA Support Specialist

Summary

We are looking for a QA Support Specialist to help ensure the reliability, usability, and overall quality of our commercial real estate SaaS platform. This role sits at the intersection of quality assurance, technical support, and product feedback, working closely with engineering, product teams, and power users. You will play a key role in identifying issues, validating fixes, supporting release cycles, and helping improve the overall customer experience. This role is ideal for someone who enjoys problem-solving, investigating technical issues, and improving software quality in a collaborative environment.

Essential duties and responsibilities

• Triage and reproduce customer/internal issues, document clear steps, evidence, and environment details.
• Validate bug fixes in QA/staging and confirm resolutions during scheduled/emergency release windows
• Execute release testing (smoke/regression/exploratory) and flag issues early.
• Write tickets via (severity/priority, logs, screenshots, expected vs actual).
• Maintain smoke tests and ongoing feature documentation
• Work with product owners and power users to suggest platform improvements
• Support requests for power users and provide basic training when necessary

Qualifications

Required:

• Understanding of ticket management systems
• Strong verbal and written communication skills
• Team-player with a keen eye for detail

Nice To Have:

• Any exposure to automated testing platforms (Accel-Q)
• Familiarity with release processes
• Experience in BI platforms

Education/Experience

• 2+ years in QA, technical support, or a troubleshooting-heavy equivalent.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.

About Cresa LLC

Cresa is the world's largest commercial real estate advisory firm that exclusively represents occupiers and specializes in the delivery of fully integrated real estate solutions. Delivered across every industry, its services include Consulting, Facilities Management, Global Portfolio Solutions, Capital Markets / Strategies, Lease Administration, Location Strategy & Economic Development Incentives, Project Management, Transaction Management and Workplace Intelligence. With over 1000 employees in more than 80 offices globally, Cresa partners with occupiers everywhere. For more information, please visit cresa.com.