Senior Manager of Performance Insights

Why Join CINQCARE?

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

We are seeking a highly skilled and detail-oriented Director (or Senior Manager), Reporting & Analytics Operations to own our standardized reporting program across Finance, Clinical Operations, and Practice/Network partners. This role is the day-to-day leader for data-intensive work that drives operational excellence, improves patient outcomes, and enables executive decision-making. Acting as the liaison between key business stakeholders and technical teams, this leader blends hands-on SQL/Power BI, project/program management, and healthcare economics to deliver accurate, timely, and audience-appropriate insights.

Key Responsibilities

• Work closely with cross-functional teams—including Healthcare Economics, Finance, Operations, Network/Practice Relations, Compliance, and IT—to translate business objectives into scalable data and reporting solutions with clear SLAs.
• Analyze large and complex healthcare datasets (claims, eligibility/enrollment, ADT, EHR extracts, quality files, and financials) to define data models, pipeline requirements, and source-to-target mapping that support standardized reporting.
• Lead the build-out and ongoing stewardship of Power BI datasets, dashboards, and paginated reports; implement role-based access (RLS), drill-downs, and audience-specific views (executive, practice, clinical).
• Collaborate with business stakeholders to gather detailed requirements, document metric definitions and calculation logic (e.g., utilization, coding/recapture, quality, affordability), and convert them into designs that drive business value.
• Utilize advanced analysis tools (SQL, Power BI, Excel/Power Query; bonus: Python/R) to query, clean, reconcile, and visualize data; establish performance monitoring for refreshes and model health.
• Conduct rigorous data quality assessments and reconciliations (e.g., claims ↔ EHR/ADT ↔ financial) with variance thresholds, QC gates, and defect tracking; maintain a living data dictionary and methodology notes.
• Identify opportunities for process optimization and automation (pipelines, refreshes, distribution) to reduce manual effort and increase reliability; manage a prioritized backlog and quarterly roadmap.
• Support the design and implementation of data integration strategies (e.g., EHR, CRM, claims warehouses, SFTP feeds) and ensure data flows seamlessly across platforms with proper encryption and key management.
• Partner with IT and data governance to uphold security, privacy, and compliance (HIPAA, BAAs, minimum necessary, audit trails), and to manage credentials, environments, and change control/versioning.
• Operate the reporting program like a product: maintain a Reporting Catalog, publish a release calendar, issue release notes, run incident/defect triage, and track adoption, timeliness, and quality KPIs

Required Qualifications

• Bachelor’s degree in Public Health, Healthcare Administration, Economics, Information Systems, or related field; advanced degree a plus.
• 7+ years in healthcare analytics/reporting or healthcare economics, including experience in value-based care (ACO REACH/MSSP/MA), quality programs (HEDIS, STARs, CAHPS), and risk adjustment/RAF concepts.
• Proven ownership of reporting operations: SLAs, defect management, runbooks, and stakeholder communications.
• Hands-on mastery of SQL (data modeling, transformations, reconciliations) and Power BI (datasets, DAX, RLS, paginated reports); strong Excel/Power Query.
• Experience with payer/provider data (claims, eligibility, EHR extracts, ADT) and financial/operational use cases (utilization, affordability, coding/recapture, gap closure, performance tracking).
• Solid knowledge of value-based reimbursement models and healthcare finance; familiarity with CMS guidelines, MACRA/MIPS, and data-sharing standards.
• Exceptional communication and presentation skills—able to explain complex analytics and trade-offs to non-technical leaders and practice partners.
• Demonstrated program/project management capability (backlogs, roadmaps, SLAs, issue triage) and ability to manage multiple priorities.
• Familiarity with EHR systems, healthcare IT infrastructure, and interoperability standards; bonus for Python, dbt, Power Automate/Azure Data Factory, Git/DevOps.

The working environment and physical requirements of the job include:

In-office work is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace.

In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Equal Opportunity & Reasonable Accommodation Statement

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Our Benefits

At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.