Senior Director of Implementation

Why Join CINQCARE?

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

The Senior Director, Implementation reports to the Vice President, Implementation & Transformation and plays a pivotal role in leading enterprise implementation and transformation efforts across CINQCARE. This role is accountable for translating strategy into execution by overseeing the design, planning, and delivery of complex, cross-functional initiatives that enable growth, scalability, and operational excellence.

As a senior leader, the Senior Director partners closely with internal teams and external stakeholders to ensure solutions are implemented efficiently, sustainably, and in alignment with contractual, regulatory, and organizational requirements. This role drives consistent implementation standards, ensures seamless transitions into steady-state operations, and contributes to CINQCARE’s broader transformation agenda. The Senior Director should embody CINQCARE's core values, including Trusted, Empathetic, Committed, Humble, Creative, and Community­Minded. At CINQCARE, we don’t have patients or customers – we have Family Members.

Key Responsibilities

The Senior Director will have the following responsibilities:

· Drive Planning, Design & Implementation: Lead the planning, design, and delivery of enterprise initiatives, implementations, and transformation programs across clinical, operational, technology, and growth domains, ensuring timely and successful completion.

· Onboarding & Deployment: Develop and execute strategies to ensure successful implementation and deployment of solutions, including client onboarding, internal capability readiness, and operational launch, managing delivery from initiation through stabilization.

· Strategy & Governance Meetings: Organize and lead strategy meetings and working sessions with enterprise and functional leadership, documenting and publishing detailed work plans that outline tasks and set timelines for completion, including executive governance forums and cross-functional steering committees.

· Stakeholder Engagement: Identify and engage key internal and external stakeholders, including executive sponsors, functional leaders, implementation partners, and vendors, fostering strong relationships to ensure all needs are met throughout the implementation process.

· Status Tracking & Dashboards: Obtain regular status updates from business owners, track task completion, and escalate any barriers or delays to leadership. Develop executive-level dashboards that provide real-time visibility across the implementation portfolio.

· Internal Partnerships: Partner closely with internal teams (clinical, operational, technology, finance, growth, legal, and enablement teams) to align efforts with company goals and client needs.

· Continuous Improvement: Continuously assess and refine implementation processes to improve efficiency, reduce costs, and enhance stakeholder satisfaction.

· Risks, KPIs, & Performance: Identify potential risks, develop mitigation strategies, track KPIs, and monitor performance to ensure project success and alignment with organizational objectives.

· Communication: Regularly communicate progress, issues, and solutions to internal stakeholders, external clients, and other relevant parties. Prepare detailed reports and presentations to keep leadership informed.

· People Leadership: Provide leadership, coaching, and professional development for project managers, fostering team growth and improving performance, including workforce planning and capacity management.

· Cross-Functional Collaboration: Collaborate with legal, network, and business operations teams to ensure client contract requirements are met during implementation.

· Handoffs to Operations: Oversee seamless handoffs as implementations transition into steady-state operations, providing ongoing oversight or support to ensure sustained success and optimization providing ongoing oversight or support to ensure adoption, performance stabilization, and continuous optimization post-launch.

Required Qualifications

The Senior Director, Implementation should have the following qualifications:

· Education: Bachelor’s or Master’s degree with a record of strong academic achievement. PMP or equivalent certification preferred.

· Experience: 7+ years leading complex implementations, transformations, or enterprise initiatives within healthcare, managed care, services, or similarly regulated environments, including experience scaling programs and teams.

· Communication: Exceptional verbal and written communication skills, with the ability to clearly articulate and present complex concepts and models in a straightforward and engaging manner to CINQCARE’s team, key stakeholders, and external vendors.

· Skills:

o Demonstrates the ability to stay focused, remain on task, and work effectively with minimal supervision.

o Demonstrated ability to lead through influence, ambiguity, and organizational change.

o Strong executive presence and decision-making capability.

o Efficiently manages competing priorities and consistently meets deadlines without compromising quality.

o Highly organized, dependable, and detail-oriented, ensuring accuracy and efficiency in all tasks.

o Skilled in using Microsoft Suite (Excel, Word, PowerPoint, Project, Visio) to effectively execute projects, create presentations, and design process workflows.

· Entrepreneurial: CINQCARE seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for ensuring CINQCARE is positioned to innovatively deliver on its promise.

· Relationships: Ability to cultivate and manage strong, effective relationships with business leaders and external stakeholders, fostering collaboration and driving mutual success.

· Culture: Sound judgment, unwavering ethics, and a collaborative team-oriented mindset, along with a strong drive to succeed and grow in a fast-paced, high-demand environment.

Our Benefits

At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.

The working environment and physical requirements of the job include:

Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required.

In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Equal Opportunity & Reasonable Accommodation Statement

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.