Regional Director Community Engagement

Why Join Grace at Home?

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

The Regional Director, Community Engagement is responsible for leading and driving community engagement strategy across multiple markets within a designated region. This role requires a strategic thinker with dep experience in community-based outreach and team leadership to ensure alignment between national priorities, regional execution, and fostering strong community partnerships. You will serve as the Chief Connector for your region, building relationships with influential stakeholders, guiding engagement strategy, and ensuring operational excellence across markets. Your work ensures that every field interaction is backed by strong operational support and aligned with CINQCARE’s purpose and engagement performance goals.

Key Responsibilities

• Regional Leadership
  • Oversee engagement operations across multiple markets within the region.
  • Lead, coach, and develop Community Engagement Managers to ensure high-performing teams.
  • Set regional priorities and ensure alignment with national engagement strategy.
• Strategic Planning
  • Oversee field readiness making sure Experience Managers and Specialists have the right training, resources, and tools in place before launch.
  • Collaborate with teams to design and implement regional engagement strategies tailored to local market needs.
  • Monitor KPIs across markets (trust scores, outreach volume, engagement conversions).
  • Identify trends, barriers, and opportunities to inform organizational engagement strategy.
• Community Partnerships
  • Build and maintain relationships with regional influencers (faith leaders, civic organizations, business networks).
  • Represent the company at regional meetings, events and forums.
• Cross-Functional Collaboration
  • Partner with national engagement, clinical operations, marketing teams to ensure seamless integration of community engagement efforts and care.
  • Partner with Marketing and National Engagement leads to finalize scripts, toolkits, and training materials, ensuring alignment with CINQCARE’s trust-first engagement model.
  • Collaborate with National Engagement and Intelligence to connect performance data to field improvements (e.g., adjusting outreach cadences, updating toolkits).
• Operational Excellence
  • Ensure compliance with company standards and fidelity to engagement approach.
  • Oversee resource allocation and budget management for regional engagement activities.
  • Own project management for engagement implementations (e.g., contracts, vendor partners, market activations) by coordinating requirements, to ensure go-live, engagement is timely, consistent, and implemented with fidelity.

Required Qualifications

• Bachelor’s degree in business, marketing, public health, communications, or related field preferred; equivalent experience considered.
• 8+ years of experience in community engagement, field operations, program management; healthcare experience strongly preferred.
• 7+ years of leadership experience managing field based teams statewide
• Proven ability to cultivate strategic community partnerships aligned with CINQCARE’s purpose and presence that deliver measurable results.
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment (Medicaid managed care and Medicare)
• Proficiency with CRM and engagement tools; Salesforce experience preferred.
• Willingness to work evenings, weekends, travel extensively within the market and region; valid driver’s license and reliable transportation.
• Exceptional written and verbal communication skills.

Skills and Competencies

• A systems builder who thrives on creating structures that enables others to succeed.
• Strategic leadership with operational discipline to support field-based teams.
• Skilled in coaching and developing leaders
• Exceptional relationship building and communication skills.
• Grounded in lived experience or professional experience serving high-needs, urban, and rural communities, and able to integrate those insights into operational solutions

The working environment and physical requirements of the job include:

In-office work is performed indoors in a traditional office setting with air conditioning, artificial light, and an open workspace.

In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Equal Opportunity & Reasonable Accommodation Statement

Grace at Home is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance for APPs: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.