Patient Information Coordinator

Why Join Grace at Home?

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Overview

The Patient Information Coordinator compiles, processes and maintains patient medical records consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. This individual will maintain accurate filing of patient records to ensure quality medical care of our patients, while maintaining strict confidentiality of patient data. Discretion, high integrity, organization, and attention to detail are all critical success factors for this role.

Duties & Responsibilities

• Reviewing incoming loose documents and scanning into appropriate patient’s EMR (or faxing to Athena) to be reviewed and signed off by physician.
• Completing requests for copies of Medical Records and mailing, accordingly, also completing charge record/invoice for Medical Record copies as appropriate.
• Checking incoming faxes and distributing documents received, as necessary.
• Protecting confidentiality of all patient records
• Monitoring practice’s clinical inbox in the EMR system, reviewing and assigning documents as appropriate.
• Processing all incoming mail
• Ability to perform chart abstraction
• Coordinating with third party vendor to ensure Home Health orders are processed and signed by physician.
• Other duties as assigned.

Qualifications

• Education: school diploma or equivalent required.
• Experience: 2 – 5 years’ medical office and/or records filing experience preferred.
• Communication: Excellent verbal, written communication and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to Grace at Home’s team, investors, partners, and other stakeholders. Proficiency in all Microsoft Office applications. 
• Relationships: Ability to build and effectively manage relationships with business leaders and external constituents; and, 
• Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company. Demonstrated ability to maintain confidentiality. Great attention to detail and strong organizational skill.

The working environment and physical requirements of the job include:

Work is performed indoors in a setting with air conditioning and artificial light. Travel to and work in offices or other environments may be required at times. 

In this position you will need to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Equal Opportunity & Reasonable Accommodation Statement

Grace at Home is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require reasonable accommodation during the application or employment process, please inform the recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Our Benefits

Grace at Home provides all employees working an average of 30+ hours/week with a comprehensive benefits package including the option to enroll in healthcare benefits. The cost of healthcare is shared between the company and the employee.