National Case Management RN
Clinical | Hybrid- Georgia | Full Time | From $70,000 to $80,000 per year
Why Join Care at Home?
Care at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.
Position Overview
The RN reports to the Director of Clinical Operations, with accountability for providing strategy, judgment, organization, and evidenced-based analysis to influence decisions, and directly to meet Care at Home’s requirements.
Care at Home model is designed for member engagement of the high-risk population with an emphasis on event-driven care management leveraging care pathways and evidenced based guidelines tailored to black and brown populations. Care Management includes assessing healthcare needs, identifying problems and opportunities for improvement, implementing Nursing Care Plans, managing the patient care transition process, assisting patients throughout care episodes, coordinating, and facilitating care for patients with complex, chronic medical and mental health conditions, providing disease education, and promoting evidence-based healthcare services. The individual in this position works as part of an interdisciplinary team to ensure high quality outcomes for patients/families struggling with chronic disease management. It is critical that care management be done in conjunction and always with the Caregiver, including their and the member’s signoff. Conducting Caregiver assessments are also part of the Care Management process.
Key Responsibilities
- The individual in this position works as part of an interdisciplinary team to ensure high quality outcomes for Grace at Home’s family members/families struggling with chronic disease management.
- Case management and care coordination for previously non-engaged members who were engaged by care team. Develops plans of care for members utilizing available team and community based resources.
- Works with family members and care team to conduct appropriate assessments that result in a nursing care plan prioritized by the patient and caregivers.
- Conducts tele-health assessments, as directed by the model and leadership
- Track nursing care plan outcomes, interventions, and continue to reassess the patient's needs as appropriate.
- Utilizes care pathway templates by condition with risk levels and member actions by event type.
- Responds real-time to member clinical escalations to triage acute care issues and respond to clinical needs via telephone, virtual visit.
- Provide care coordination for Care at Home’s Family Members including patient navigation, chronic disease management/education and interdisciplinary collaboration while complying with department policies and procedures and other contractual requirements.
- Engage members in taking a proactive role for managing their health, medications, treatment and mental health needs, and follow-up appointments and refer patients to the appropriate community-based organizations or other programs.
- Follow evidence-based guidelines to facilitate closure of gaps in care and encourage and use of in-network services if appropriate and determine when in-home services are needed and ordered.
- Use the electronic medical record and/or clinical management platform to conduct care coordination activities and comply with associated policies and procedures including those for workflow and consistent documentation.
- Participate in team-based rounds to support and contribute to ongoing program design and development as lessons are learned from the field and process improvement work performed within the department.
- Demonstrates an ability to identify and shift priorities within work assignment to effectively manage patient care load.
- Leadership: The Field Registered Nurse will lead in defining and executing strategies and solutions to create business value in the clinical practice, including working with their team to design, develop, and execute those strategies and solutions to deliver desired outcomes.
- Strategy: The Field Registered Nurse will establish the business strategy and roadmap: (1) improve outcomes for Care at Home Family Members; (2) enhance the efficacy of other Care at Home business divisions; and (3) develop and deliver external market opportunities for Care at Home products and services. In establishing the business strategy, the Field Registered Nurse will define and innovate sustainable revenue models to drive profitability of the Company.
- Collaboration: The Registered Nurse will ensure that our clinical capabilities form a cohesive offering, including by working closely with other business divisions to learn their needs, internalize their knowledge, and define solutions to achieve the business objectives of Care at Home.
- Knowledge: The Registered Nurse will provide subject matter expertise in the clinical solutions, including determining and recommended approaches for highest quality medical care, including assessment and event-based care management
- Culture: The Registered Nurse is accountable for creating a productive, collaborative, safe and inclusive work environment for the clinical team and as part of the larger Company.
- Perform other job-related duties as assigned.
Required Qualifications
- Education:
- BSN Required. MSN or other healthcare related graduate level degree, a plus.
- A current & active RN license in the state of practice; preferably an enhanced-compact-multi-state license (eNLC) to potentially support other locations, as necessary
- BLS certification
- Experience:
- At least 3 to 5 years of relevant clinical experience. Ideal candidates will have 3+ years of relevant care management experience in a health plan, hospital, home health and or hospice.
- Knowledge and prior use of Microsoft Office products or other similar office software
- Experience with EMRs
Our Benefits
Financial Well-being
- Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
- 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.
Health and Wellness
- Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
- Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
- Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
- Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.
Additional Perks
- Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance.
- Commuter Benefits: Save on your commute with our commuter benefits program.
- Mileage Reimbursement: Get reimbursed for work-related travel expenses.
The working environment and physical requirements of the job include:
In-office work is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace.
In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.
Equal Opportunity & Reasonable Accommodation Statement
Care at Home is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
If you require reasonable accommodation during the application or employment process, please contact Human Resources at Onboarding @cinq.care.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.