Experience Specialist
Marketing | Field Position - Atlanta | Full Time | From $21.63 to $26.44 per hour
Why Join CINQCARE?
CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.
Position Overview
At CINQCARE, we over-index on care. The Experience Specialist is often the first trusted presence our Family Members meet. This role is about presence, empathy, and listening deeply. You’ll show up where people live and gather, build trust, and help remove barriers to care.
As part of the team, you’ll help bridge the human and medical sides of care. You will listen, connect, and elevate stories that matter, helping Family Members feel supported on their journey. This role combines the community-rooted presence of outreach specialists with the wraparound support of care guides.
Key Responsibilities
- Engage Family Members where they live, worship, and gather (homes, porches, churches, senior centers, neighborhood stores).
- Conduct in-person and phone outreach with high-risk, rising-risk, or newly discharged Family Members.
- Build trust through consistent presence and culturally aligned, empathetic communication.
- Surface and help address barriers to care such as food insecurity, transportation, housing, directly or through referral.
- Assist Family Members with paperwork for social services and basic support needs.
- Support in-home technology setup (e.g., blood pressure cuff, stethoscope) to enable virtual visits and connect Family Members with the broader care team.
- Provide warm handoffs and referrals to care team members and trusted partners and follow up to ensure needs are met.
- Serve as a consistent point of contact, adjusting outreach frequency (including in-home visits) based on Family Member needs.
- Collaborate with nurses, social workers, and other team members during case huddles and planning sessions.
- Refer Family Members to the interdisciplinary care team for additional support with medical and behavioral support services and attend visits where appropriate to support building trust.
- Document interactions, insights, and emerging needs in CINQIQ and track trust/engagement levels.
- Represent CINQCARE at community events and maintain a local map of trusted people and places.
Required Qualifications
- Associate degree or a combination of education and experience required; B.S. or B.A. preferred.
- 1–3 years of experience in community-based outreach, health education, or related work.
- Valid driver's license and reliable transportation preferred (varies by region).
- Background check and training required prior to field deployment.
- Bilingual or multilingual (e.g., Spanish, Haitian Creole, Russian) is a plus.
Core Competencies
- A strong listener and natural connector who earns trust through presence and respect.
- Deeply committed to helping people live healthier, more stable lives.
- Experienced in community outreach, canvassing, peer support, or public health.
- Culturally aware, community-centered, and respectful of each Family Member’s lived experience.
- Comfortable working across diverse neighborhoods and entering homes with care and discretion.
- Tech-comfortable, able to use digital forms, CRM tools, and attend virtual meetings.
Our Benefits
At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.
- Medical Plans: Two comprehensive options offered to Team members.
- 401K: 4% employer match for your future.
- Dental & Vision: Flexible plans with in-network savings.
- Paid Time Off: Generous PTO, holidays, and wellness time.
- Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.
The working environment and physical requirements of the job include:
This position requires conducting field-based, door-to-door outreach in diverse community environments. Work will include attending community events and representing CINQCARE with professionalism and care. This role requires frequent travel within the community, including neighborhood canvassing and event participation, with work performed both indoors and outdoors in varying weather conditions.
In this position, you must be able to carry outreach materials and manage field equipment as needed. The role involves frequent walking, standing, and entering homes or community spaces with discretion and respect. Flexibility in scheduling is essential, as evenings and weekends may be required to align with community needs.
Regular use of email, mobile devices, and CRM or data capture tools will be necessary. Sitting or standing for extended periods is common, and travel may occur by car or public transportation. The ability to lift up to 25–30 lbs. occasionally may be required. Strong communication skills are essential for interacting with community members, colleagues, and partners in person and over devices, sometimes with individuals who may be upset or agitated. Good reasoning ability and cultural awareness are important for navigating diverse neighborhoods, interpreting community needs, and applying reports or data to guide outreach efforts.
Equal Opportunity & Reasonable Accommodation Statement
CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
