Why CINQCARE is Different

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to Black and Brown communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our Family Members’ race, culture, and environment is critical to delivering improved health outcomes. By empowering Family Members, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

About You

The Community Health Worker should have the following qualifications:

• Education: Associate’s degree or equivalent in human services, public health, social work or similar field with a record of strong academic achievement;
• Experience:At least 1 year case management/care coordination experience in greater Buffalo;
  • Must be from and representative of the served community
  • Comfort working primarily in the community in a diverse, fast-paced environment
  • Strong, practiced familiarity with Buffalo-area public assistance programs, social service providers, and community-based organizations
  • Experience with electronic medical records preferred
  • Proficient with Microsoft Office applications
  • Experience working as part of a diverse team
• Entrepreneurial: CINQCARE seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for the self-motivation to ensure CINQCARE is positioned to innovatively deliver on its promise.
• Communication: Bilingual, English and Arabic speaking required. Excellent verbal, written communication and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to CINQCARE’s team, investors, partners, and other stakeholders.
• Relationships: Ability to build and effectively manage relationships with business leaders and external constituents; and,
• Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.

About the Job

The Community Health Worker reports to the Community Health Worker Supervisor with accountability for executing all duties to meet CINQCARE requirements. They should embody CINQCARE’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded.

The Community Health Worker (CHW) will provide non-clinical participant outreach and engagement, screening and assessment, coordination of non-clinical services and supports, family and psychosocial support and health promotion coaching, and monitoring of participant wellbeing.

The Community Health Worker will have the following responsibilities:

• Complete all required trainings
• Conduct outreach, engagement, and initial screening/assessment with prospective participants
• Process prospective HS participant referrals and dispatch CHWs to conduct initial screening and enrollment
• Coordinate non-clinical services and supports listed in enrolled participant’s plan of care
• Provide family and psychosocial support and health promotion coaching
• Enter case notes and supporting documentation into participant case files
• Monitor general wellbeing of participants and family
• Support participant transitions of care as directed by your assigned RN-CM
• Support participant participation in group-based health education
• Participate in daily huddles and weekly case conferences
• Maintain lines of referral across SDOH and other social service partners/providers

CINQCARE provides all employees working an average of 30+ hours/week with the option to enroll in healthcare benefits. The cost of healthcare is shared between the company and the employee.

The working environment and physical requirements of the job include:

This position requires both Field and office-based work. The job requires frequent travel for home visits and travel to physician offices, hospitals, sub-acute facilities, community partners and non-home-based market offices in all types of weather conditions. In-office work is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace.

In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 30 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.