About Care at Home

Care at Home is a provider-led, community-based comprehensive health and care partner.

Care at Home’s purpose is to every day improve the health and well-being of those who need us the most – with a deep commitment to Black and Brown populations – in their homes and communities. It requires the collaborative and cohesive effort of numerous individuals across all levels of the organization to deliver on this purpose. One community at a time, we are determined to help create a world where health and care isn’t a burden. Because we believe providing care is a privilege – one we are grateful to earn. That’s why Care at Home has built a different way to care.

Care at Home was born different. We were created to be on call to answer the call every day. We are driven to deliver health, care and well-being to those who need us the most and to relentlessly support our team members on the front lines. That’s our calling and if it’s yours we hope you’ll join us.

Overview

Reporting to the Regional Head of Clinical Field Operations, the Clinical Manager is responsible for recruitment, training and management of Registered Nurses (RNs), Nurse Practitioners (NPs), and Physician Assistants (PAs), ensuring effective collaboration, optimal staffing, and high-quality patient care delivery to CINQCARE family members transitioning to home health care. This role involves strategic planning, team leadership, performance monitoring, in partnership with the Community Care Manager, overseeing an interdisciplinary team to meet organizational goals, improve member outcomes, and provide exceptional patient care. The manager will also develop processes and policies to ensure members, and their families, receive timely and effective navigation support, both telephonically and in the field. CINQCARE seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for ensuring CINQCARE is positioned to innovatively deliver on its promise. They should embody CINQCARE’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded.

The Clinical Manager will have a strong knowledge base in providing care in the home, Value Based Care, HEDIS and Stars, documentation and coding, and medical practice principles. They will stay informed about advancements in healthcare practices and disseminate relevant knowledge.

Primary Responsibilities

· Manage clinical team members, providing mentorship and guidance, regular performance evaluations, constructive feedback, and supporting professional development.

· Execute strategies and solutions to create clinical and business value for the member populations and the provider practices within their region.

· Ensure staffing levels and schedules optimize productivity, meeting patient care needs, maintaining high standards of care and safety in compliance with regulatory requirements.

· Oversee daily operations to ensure compliance with organizational policies and procedures.

· Monitor and evaluate patient care delivery to maintain high standards of quality and safety.

· Implement evidence-based practices and clinical protocols.

· Address and resolve patient or staff concerns promptly and professionally.

· Coordinate orientation and continuing education for clinical staff, promoting opportunities for professional growth.

· Serve as a liaison between clinical staff and administrative leadership.

· Participate in interdisciplinary team meetings to enhance patient care coordination.

· Ensure all staff adhere to regulatory standards, including HIPAA and OSHA requirements.

· Maintain accurate documentation of clinical activities, training, and compliance records.

· Prepare and present reports on team performance and operational metrics.

Qualifications

· Education/Experience: Master’s degree in nursing or related science field required

· Certification/Licensure: Active and unrestricted NP or PA license required

· Clinical: Must have 5+ years of strong leadership and management experience in a clinical setting; community-based care experience preferred. Experience with Medicare/Medicaid is a must.

· Experience with implementing and maintaining regulatory requirements for clinical staff including NPs, PAs and RNs.

· Excellent verbal, written, presentation, and group facilitation skills; ability to clearly articulate and present concepts and models in an accessible manner to CINQCARE’s team, investors, partners, and other stakeholders.

· Must have strong critical analytic, thinking and communication skills necessary to evaluate and respond to team progress, anticipate needs and other related team dynamics.

· Clinical: Must have 5+ years of clinical leadership experience; community experience preferred.

· Computer Knowledge: Excellent computer skills required particularly Microsoft applications including Word, Excel, PowerPoint, and Outlook. Willingness to explore and learn new or unfamiliar applications that may benefit the clinical team

· Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced organization.

The working environment and physical requirements of the job include:

This position requires in-home, assisted living, and independent-living community-based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace.

In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.