Senior Quality Manager

About Us:

Sakira/Champro Manufacturing is a leading textile company specializing in high-quality sportswear. We manage the full package process, from order reception through our website to final product shipping, with an industry-leading lead time of 5 days. To maintain this standard of excellence, we prioritize the training and development of our employees to ensure efficiency, quality, and customer satisfaction.

Position:

Quality Manager

Objective: Ensure that all production processes and final products meet the quality standards established by Champro, optimizing operational efficiency and reducing quality-related waste.

Mission: Create a quality assurance and control system that provides the customer with a product aligned with their requirements at each stage of the manufacturing process. Build a qualified support team by creating a culture of quality at the source, where each team member identifies and controls process deviations in a timely manner and promotes continuous improvement.

Education: 4 to 5-year university degree, preferably in Industrial Engineering, Quality Engineering, or similar fields.

Professional Profile:

• Advanced English
• Strong analytical skills
• 10 or more years of industry experience
• Knowledge of Military Standard 2.5% AQL Level II
• Advanced computer skills and proficiency in Microsoft Office

Computer Skills:

• Email / Outlook calendar
• Statistical software
• Internal-use programs

Customer/Service Orientation Competencies:

• Teamwork
• Responsibility
• Results-oriented
• Flexibility
• Positive outlook
• Initiative
• Problem-solving
• Empathy
• Planning and organization
• Leadership
• Communication

Functions

Cross-functional Activities | Description

• Follow the procedures, policies, and standards established by the company and ensure compliance by the team under your supervision.
• Promote and maintain order and cleanliness, as well as adherence to safety and hygiene regulations.
• Ensure the achievement of departmental goals, always with a focus on continuous improvement.
• Ensure a positive work environment based on respect, communication, teamwork, and fair treatment of assigned staff and personnel from related departments.
• Take care of and maintain assigned work equipment in optimal condition.
• Promote and follow a culture of zero waste in materials and resources.

Common Activities | Description

• Manage and supervise the assigned staff to ensure maximum levels of efficiency, quality, and service.
• Lead and guide the work team, cultivating a positive mindset and a results-driven vision.
• Evaluate and provide feedback on the performance of team members to identify strengths and opportunities, as well as training needs for performance improvement.
• Ensure that all employees receive fair and impartial treatment and enjoy a workplace free from harassment, discrimination, or intimidation.
• Lead and keep staff motivated by maximizing their talents.
• Facilitate harmony and a positive work environment among all employees.
• Use and ensure the use of CPA tools, Google Sheets, and the company’s adopted ticket system for control, reporting, and structured follow-up of activities.

Specific Activities | Description

• Development and Implementation of Quality Policies: Design and establish quality policies and procedures aligned with the company’s strategic goals.
• Process Supervision: Monitor and evaluate production and service processes to ensure compliance with quality standards.
• Audits: Plan and conduct internal audits, coordinate external audits, and manage corrective and preventive actions.
• Training: Provide training and guidance to personnel on quality practices and continuous improvement methodologies
• Metrics: Establish, monitor, and report on quality measurements at each stage of the process.
• Data Analysis: Collect and analyze quality-related data to identify trends, issues, and opportunities for improvement.
• Customer Relations: Manage customer complaints and follow up through the ticket system.
• Quality Culture: Collaborate with other departments (Production, Engineering, Training, Art, Logistics…) to promote a quality culture throughout the organization.