Customer Service Specialist

About Us:

Champro® is a privately-owned sporting goods and apparel manufacturer that has been in business for 30+ years. We deliver high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer service. Our business philosophy is focused on our customers and we take pride in providing them with the best overall values in team sports products.

Position:

The Customer Service Specialist works closely with our internal and external customers to provide exceptional customer experiences. The CSS processes orders with a high level of accuracy, provides order status, product availability, assistance with returns, shortage claims and warranty information. The CSS acts as a liaison between internal and external customers to ensure our customers receive their orders on time and complete. Our ideal candidate for this role is an honest, hardworking team player! Ultimately, you will help establish our reputation as a company that delivers excellent customer experience during all customer interaction.

Essential Functions:

• Build and maintain strong customer relationships via phone, email and chat and email by responding to customer needs with speed, accuracy and professionalism

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Build working partnerships with the sales team by working directly with sales reps to address issues and concerns in a timely manner

• Process orders and return merchandise requests, respond to customer inquiries, provide product information, and address all other customer requests as received

• Work with Accounts Receivables Department regarding account and order status

• Handle all customer inquiries and deliver exceptional service to ensure 100% customer satisfaction

• Complete other duties as assigned by the Director of Customer Experience

Work Experience:

• Experience in a fast-paced customer service environment

• Advanced organization and time management skills with ability to manage multiple priorities, projects and deadlines

• Proficiency in Windows, Word and Excel

• Microsoft Dynamics Experience is a plus

• Sports Experience Preferred (Participation or Passion)

• Ability to switch task successfully

• Ability to handle demanding situations when dealing with internal and external customers

• Ability to prioritize and problem-solve

• Patience when handling tough cases

• Strong written and interpersonal communication skills and mathematical aptitude

Physical Demands & Work Environment:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Company Culture:

We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees. A collaborative atmosphere working together to exceed our customers’ expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions