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IT Technician

IT | Wheeling, IL | Full Time

Job Description

About Us:

Champro® is a privately owned sporting goods and apparel manufacturer that has been in business for 30+ years. We have received numerous industry awards for our business practices and excellent customer service. Our business philosophy is focused on our customers and we take pride in providing them with the best values in team sports equipment and apparel. 


We are looking for an energetic IT Support Technician to join our team. The selected individual will be responsible for providing end user technical support, installing computer hardware/software and troubleshooting problems. In addition, this role will provide network and server infrastructure support as needed.


  • Provide in person, over the phone and remote computer technical support
  • Promptly respond to customer requests, troubleshoot network and computer related problems
  • Install, configure, maintain and troubleshoot end user workstation hardware, software, and peripheral devices
  • Assist in installing, monitoring, maintaining, and troubleshooting network and server infrastructure including physical and virtual servers, switches, routers, wireless access points, and firewalls
  • Schedule and perform regular computer equipment upgrades including firmware, operating systems and application updates
  • Interact with third party hardware and/or software vendors by initiating and supporting vendor services as necessary
  • Maintain accurate inventory and supporting documentation for hardware and software
  • Stay abreast of emerging technology to support future company needs, validate new technologies proposed for use
  • Provide training to staff on various technical subjects


  • 2+ years’ experience in computer/network support
  • Patient, well organized, energetic, positive attitude and customer oriented
  • Can work independently and ensure that the job is getting done
  • Willing to work one weekend day per week
  • Occasional evening work is expected for installations and/or troubleshooting
  • Proven analytical and creative problem-solving abilities
  • Good written and verbal communication skills
  • Must have a meticulous eye for detail
  • Able to lift up to 50 pounds of technical equipment

Technical Requirements:

  • Working knowledge of Windows 8.1/10
  • Working knowledge of Office 2016/2019 (Word, Excel, Outlook, PowerPoint, etc.)
  • Experience with Windows Server 2012/2016/2019
  • Knowledge of server, computer and office equipment hardware: installation, maintenance, repair and upgrade
  • Experience with enterprise networking and infrastructure management tools and services (AD, DHCP, DNS, etc.) is a big plus
  • Can pull and route Cat5/Cat6 cables, terminate network jacks and patch panels


  • Associate or Bachelor’s Degree in Computer Information Systems or equivalent
  • CompTIA A+ or Net+ is a plus

Company Culture:

We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees. A collaborative atmosphere working together to exceed our customers’ expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions.