Decorated Product Specialist

About Us:

Champro® is a privately-owned sporting goods and apparel manufacturer that has been in business for 30+ years. We deliver high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer service. Our business philosophy is focused on our customers and we take pride in providing them with the best overall values in team sports products.

Position:

CHAMPRO is seeking a Decorated Product Specialist (DPS) is the go-to expert for decorated apparel and custom logo items, dedicated to delivering outstanding customer service and tailored solutions that meet every customer’s unique needs. Aligned with the Champro Philosophy, the DPS will play a key role in guiding customers through the order process, offering recommendations on best practices, and ensuring a seamless experience from order entry to delivery. In this role, you will manage multiple tasks in a fast-paced environment while providing excellent customer service. You will work with sales and production teams to ensure timely order processing and delivery, proactively addressing any potential issues. You will also help improve processes to keep things

running smoothly for both customers and the team.

Key Responsibilities:

• Provide knowledgeable support for decorated products and custom logo items, helping customers with product recommendations and answering questions, via phone, email, and Live chat.
• Offer friendly and efficient customer service, addressing customer inquiries and resolving issues in a timely manner.
• Assist with order entry process and providing status, ensuring accuracy, and maintaining clear communication with both customers and internal teams.
• Work closely with the sales team and other departments to ensure smooth order processing and adherence to company procedures.
• Monitor order progress and proactively follow up to ensure timely delivery and prevent potential delays.

Preferred Experience:

• 2+ years of customer service experience, particularly with custom or specialty products.
• Experience in a high-volume, fast-paced, customer-focused environment.
• Familiarity with graphic production artwork is preferred.
• Experience with Microsoft Dynamics AX is a plus.

Skills & Competencies:

• Proven track record of achieving results and driving success.
• Ability to analyze and understand customer needs, providing solutions that exceed expectations.
• Self-starter with creative problem-solving abilities, capable of working independently or leading projects.
• Strong verbal and written communication skills, with the ability to build immediate rapport with customers and stakeholders.
• Excellent interpersonal skills, able to collaborate effectively at all organizational levels.
• Highly organized, adaptable, and able to react quickly to evolving situations.
• Strong time management skills, able to manage multiple tasks under pressure and meet strict deadlines.
• Solid understanding of general business principles and strong mathematical aptitude.
• Proficient in Microsoft Office Suite.

Preferred Skills:

• Experience with customer relationship management (CRM) tools such as Microsoft Dynamics, Netsuite, or Oracle.
• Passion for sports and a strong connection to the sporting goods industry a plus.

Company Culture:

We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees. A collaborative atmosphere working together to exceed our customers’ expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions