Project Manager

Job Purpose:

The Project Manager will oversee software implementation projects for our hospitality technology solutions. This role ensures seamless execution, customer satisfaction, and alignment with business goals while coordinating cross-functional teams and managing project scope, budget, and timelines.

Responsibilities:

• Lead and manage multiple customer-facing implementation projects.
• Develop and maintain detailed project plans, including timelines, resource allocation, risk management, and communication strategies.
• Act as the primary point of contact for customers throughout the implementation process.
• Collaborate with internal teams, including Implementation Specialists, Technical Consultants, and Product teams.
• Identify and mitigate project risks while ensuring timely resolution of issues.
• Ensure proper documentation of project progress, decisions, and lessons learned.
• Facilitate customer training sessions in collaboration with the Implementation team.
• Support sales and account management teams by providing project scoping, resource estimates, and implementation insights.

Key Metrics:

• On-time and on-budget project delivery.
• Customer satisfaction and positive feedback.
• Reduction in project risks and issue resolution time.
• Effective communication and collaboration with stakeholders.
• Adherence to project scope with minimal change requests.
• High adoption rates of implemented solutions by customers.

Requirements:

• Bachelor’s degree in Business, Management, Computer Science, or related discipline.
• 3+ years of experience in project management, preferably in software implementation, SaaS, or hospitality technology.
• Strong understanding of project management methodologies (Agile, Waterfall, Hybrid).
• PMP certification is preferred but not required.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience with project management tools (e.g., Jira, Smartsheet, or similar).
• Ability to build strong relationships with customers and internal stakeholders.
• Strong analytical skills with the ability to track and report key project metrics.

Work Schedule:

Monday through Friday, 12 PM to 9 PM IST and subject to changes by Manager’s communication. This will allow the most overlap across all US time zones to ensure adequate collaboration. This role will be working in hybrid mode and will require at least 2 days’ work from office at Hyderabad.

Travel:

This position may require up to 25% of travel. Travel may be overnight and outside of regular business hours.

EEO Statement:

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.