Customer Success Administrator

Job Purpose:

As a Customer Success Administrator, you will work with the Customer Success team to facilitate and support their administrative tasks and processes. This is an internal role where you will create and submit internal documents for the Customer Success Managers and locate additional and background information on customers when requested. It requires, therefore, outstanding organizational and time management skills as well as fine attention to detail. Many tasks will be completed within Salesforce, so confidence and experience in this tool is preferred.

Responsibilities:

The essential functions include, but are not limited to the following:

• Updating customer status:
  • Review customer account history and update accordingly so all systems have correct records
  • Submit termination processes and update the relevant systems when needed
  • Provide other departments with the most relevant and latest customer information upon request

• Creating SOPs:
  • Where needed, you will create and document Standard Operating Procedures (SOPs) to streamline the processes for the department

• Coordination with internal departments:
  • Work with other departments to confirm customer status and provide customer history
  • Obtain relevant documents from other departments to complete the holistic customer view

Requirements:

Required Education and Experience:

• Education:
  • Bachelor’s degree-Field of Study: Business Administration, Hospitality or others.
• Experience:
  • Proven experience in Customer Success or Operations within a global SaaS or enterprise software environment
  • Proven ability to organize workload and complete tasks on or before deadlines
  • Experience with Salesforce is preferred
• Skills:
  • Excellent organizational skills, strong attention to detail.
  • Excellent written and verbal communication skills.
  • Fast learner, able to apply new skills quickly
  • Intuitive use of technology
• Technical Knowledge:
  • Experience in Microsoft Suite (Outlook, Teams, Excel, Powerpoint) is preferred.
  • Proficiency in SalesForce, ZenDesk, JIRA, Yaypay preferred.

Work Timings:

Monday through Friday from 12 PM to 9 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 1 to 2 days’ work from office at Gurugram or Hyderabad.

EEO Statement

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.