Development Services | Caldwell, ID | Full Time
Starting salary $36,804.00- $38,058.00 annually, DOE. The position closes on January 8, 2021.
General Statement of Duties
Serves as the Building Permit Technician to perform initial commercial and residential technical review and to enforce minimum submittal requirements for permit applications and inspections, according to regulatory compliance.
This is a position with journey level steps that provides the principal function of technical review and issuance of building permits and scheduling of inspections within the Building Division of the Development Services Department. A Permit Technician must possess clerical and customer service skills; he/she acquires knowledge of department functions through on-the-job experience and becomes a department-related specialist with a good working knowledge of department policies and procedures. While a Permit Technician does not supervise, he/she may train others to perform similar duties. The work is performed under the supervision of the Building Official or other designated supervisor. The principal duties of this class are performed in a general office environment.
Positions within the Class:
Permit Technician I is the training and entry level position of the Permit Technician series. Under close supervision, incumbents are trained to issue building permits and schedule inspections, and performs various customer service duties for the Development Services Department as needed.
Permit Technician II is the journey level position of the Permit Technician series. The incumbent must have a permit technician certification and a minimum of 3 years of experience. The Permit Technician II is responsible for issuing building permits, conducting initial zoning reviews, scheduling inspections, and providing various customer service duties for the Development Services Department as needed.
Permit Technician III is the advanced journey level position of the Permit Technician series. The incumbent must have a permit technician certification, with additional plan reviewer certification preferred. A minimum of 5 years’ experience is required. The Permit Technician III is responsible for issuing building permits, conducting initial zoning reviews, scheduling inspections and preparing monthly reports on building permit and customer service activity.
Examples of Work (Illustrative Only)
Essential Duties and Responsibilities:
- Determines customer’s needs through interviewing and communication exchange and provides assistance in completing applications;
- Explains Department procedures/policies/programs to customers and resolves customer service concerns;
- Serves as back-up to Customer Service Specialist through answering incoming phone calls and greeting walk-in customers, provides information about Department policies and procedures and referrals to other departments or staff, as needed;
- Accepts and reviews building permit applications for completeness;
- Inputs data into permitting software computer system and processes documents or information in prescribed manner;
- Explains Department procedures/policies/programs to customers and resolves customer concerns;
- Issues permits and accepts fees;
- Develops and maintains daily log of building permits;
- Ensures documents are complete with proper signatures, stamps or other written information;
- Processes and receives payments, balances cash, reviews billings, and records account information;
- Processes inspection requests and certificate of occupancy documents;
- Determines customer’s needs through interviewing and communication exchange;
- Prepares, distributes and maintains a variety of documents, correspondence, log sheets, applications, records, reports, and related documents;
- Ensure necessary documentation is filed in department electronic and manual systems;
- Provides data entry services, faxing, typing, scanning and filing in support of Department functions;
- Performs all work duties and activities in accordance with County policies, procedures and safety practices.
- Permit Technician II and III provide interpretations of applicable laws, ordinances, codes and policies;
- Permit Technician III prepares monthly reports on building permits and customer service activity.
Other Duties and Responsibilities
- Performs other related duties as required.
Knowledge, Skills and Abilities
- Working knowledge of building plans and code specifications;
- Knowledge of basic zoning principles;
- Operation of a personal computer and job-related software applications;
- Customer service procedures, techniques, and objectives;
- English grammar, spelling, composition, and punctuation;
- Current office practices and procedures;
- Cash handling practices and procedures;
- Record keeping and filing practices and procedures.
- Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity;
- Follow oral and written instructions;
- Evaluate and analyze customer needs to provide exceptional customer service;
- Learn Department functions thoroughly to provide general information and explain detailed Department processes and procedures;
- Learn and explain building permit, inspection, and related regulatory compliance issues related to the department’s function;
- Maintain records efficiently and accurately and to prepare clear and concise reports;
- Research information and data and prepare reports;
- Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner;
- Perform duties accurately and efficiently under time sensitive deadlines;
- Respond courteously to customer inquiries, which are sometimes controversial or adversarial;
- Work well under pressure;
- Operate a variety of standard office equipment, including a personal computer using program applications appropriate to assigned duties;
- Establish and maintain effective working relationships with other County employees, supervisory personnel, state and local elected and appointed officials, and the public;
- Communicate effectively both orally and in writing;
- Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
Acceptable Experience and Training
Permit Technician I
- High school diploma or GED equivalency is required; preferably supplemented with course work in office applications; and
- Three (3) year’s general clerical or customer service experience is preferred; preferably in a construction-related field.
Additional experience and training:
Permit Technician II
- Permit Technician certification required;
- Three (3) year’s in a building department environment or construction-related field preferred
Permit Technician III
- Permit Technician certification required;
- Plan reviewer certification preferred;
- Five (5) years in a building department environment or construction-related field preferred;
- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
- Permit Technician certification is required for Permit Technician II and III
- Must successfully complete a criminal records investigation.
Essential Physical Abilities
- Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and communicate effectively on the telephone and in person;
- Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, review, prepare, and process documents, and organize documents and materials;
- Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a personal computer and standard office equipment;
- Sufficient personal mobility, agility, strength, and physical reflexes, with or without reasonable accommodation, which permits the employee to sit and work at a keyboard for an extended period of time and work in an office environment.
Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.