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Fee Collector

Solid Waste/Landfill | Caldwell, ID | Full Time

Job Description

Starting annual salary is $30,847 - $32,081,  DOE

Application Period Ends:  Open until filled

General Statement of Duties

Provides customer service, monitors and records load weights, and collects fees at the entrance booth to the landfill; performs related work as required.  

Classification Summary

The primary function of an employee in this class is to provide customer service to the public, monitor and record loads dumped, and perform cash management duties. The position is under the direct supervision of the Landfill Administrative Supervisor.  The principal duties of the position are performed in an enclosed booth and in an outdoor environment that includes exposure to weather and landfill hazards and odors.

Examples of Work (Illustrative Only)

Essential Duties and Responsibilities

  • Greets the public, answers incoming phone calls, assisting and/or providing referrals to other staff as needed;
  • Handles inquiries about load origination and contents, following landfill procedures and regulations;
  • Contacts appropriate personnel for special handling of hazardous loads;
  • Weighs and records load contents prior to dumping and following dumping to determine weight;
  • Calculates and collects customer fees based on weight of load dumped;
  • Completes appropriate record of each load dumped;
  • Manages cash and charges, including balancing the receipts at the end of shift;
  • Monitors customer activities for compliance to rules and regulations of the landfill;
  • Assists customers with resolution of complaints, misunderstandings and problems referring to landfill rules and regulations;
  • Light cleaning and dusting of scale houses daily;
  • Traffic Control
  • Handles and balances the cash, checks, and credit cards intake for the daily cash tickets.
  • Refers customers to supervisory personnel when necessary;
  • Performs all work duties and activities in accordance with County and Department policies, procedures, and safety practices.

Other Duties and Responsibilities

  • Performs other related duties as required.

Knowledge, Skills and Abilities

Knowledge of:

  • Cash management and cash balancing;
  • Operation of standard and specialized office equipment;
  • Operation of a personal computer and job-related software;
  • Customer service practices, procedures, and objectives;
  • Basic math techniques.

Ability to:

  • Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity;
  • Learn and apply County landfill rules and regulations;
  • Operate the specialized Waste Works program and Power Pay Credit card terminal.
  • Follow written and oral instructions;
  • Maintain records efficiently and accurately and to prepare clear and concise reports;
  • Operate a variety of standard office equipment and a two-way radio;
  • Establish and maintain effective working relationships with other County employees, supervisory personnel, and the public;
  • Operate a personal computer including software applications appropriate to assigned duties;

Acceptable Experience and Training

  • High school diploma or GED equivalency is preferred; and
  • One to three years of experience in customer service, with emphasis on cash handling and management is preferred; or
  • Any equivalent combination of experience and training which provides the knowledge and    abilities necessary to perform the work.

Special Qualifications

  • Must successfully complete a background investigation.

Essential Physical Abilities

  • Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the   employee to discern verbal Perform duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
  • Perform multiple tasks, including handling interruptions, and return to and complete tasks in a timely manner;
  • Use basic math skills to count, add, subtract, multiply, and perform calculations;
  • Communicate effectively with the public, including in sensitive situations.
  • instructions and to communicate effectively with the public in person and by telephone;
  • Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, recognize hazardous materials, and recognize monetary denominations and make correct change;
  • Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to handle cash and operate a computer;
  • Sufficient personal mobility, flexibility, stamina, and balance, with or without reasonable accommodation, which permits the employee to stand or sit for long periods of time and work in a booth environment that may be affected by outdoor weather conditions and landfill hazards and odors.

EOE Statement

Canyon County is an Equal Opportunity Employer.  Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.