Assistant Director of IT
Information Technology | Caldwell, ID | Full Time
Starting Annual Salary: $108,000 - $115,000
General Statement of Duties
The Assistant Director of Information Technology is responsible for the management of the administrative and technical support functions for the Information Technologies Department, including the print shop operations, countywide telephone and copier services, IT helpdesk and operations, the purchasing of Canyon County IT’s computer and network systems, the County’s mail distribution. In addition, the Assistant Director of Information Technology directs the county’s IT purchasing requirements and procurement processes for all county departments. Performs managerial duties and provides executive assistance to the Director of Information Technology; and performs related work as required.
The primary function of this position has overall responsibly for the IT Department’s Administrative Support, IT Technical Support and Help Desk, IT Project Management, switchboard, purchasing, mail distribution, and printing requirements. This position is under the general supervision of the Director of Information Technology. Duties include employee performance management, and ensure effective and smooth operation within the Information Technologies department. The principal duties of this class are performed in a general office environment.
Examples of Work (Illustrative Only)
Essential Duties and Responsibilities:
- Sets work and project priorities and monitors completion;
- Conducts performance evaluations of all administrative support, purchasing, help desk; technical support, switchboard, and print shop personnel;
- Assists in addressing and resolving problems with support staff performance and work product;
- Monitors and evaluates the effectiveness of Information Technologies procedures, policies, and programs and recommends and implements change as needed;
- Interviews, identifies, and qualifies potential vendors or suppliers in order to secure more cost-effective sources of products and services;
- Monitors vendors, service providers, out-sourcing and/or contractor performance to ensure quality of service;
- Supervises the tracking and maintaining of copies of software licenses, warranties, maintenance agreements and vendor contracts;
- Attends meetings as a department Manager, as necessary and/or as requested by The Director of Information Technology;
- Provides metrics concerning the effectiveness of IT systems, help desk and technical support;
- Monitors the storage of all software and hardware serial numbers and/or identification tags and ensures the information is up-to-date and accurate;
- Negotiates pricing, terms and conditions of sale and warranties of goods and/or products with key suppliers and vendors;
- Identifies opportunities for volume purchasing to obtain price breaks;
- Guides the execution of IT projects through the county’s designated project managers;
- Coordinates with other department project managers to ensure proper engagement of IT resources;
- Oversees the IT department’s Petty Cash Fund and various credit card accounts;
- Supervises technical equipment purchasing and inventory duties, including preparation of purchase orders, receiving and inventorying purchased equipment and processing invoices;
- Supervise the preparation of the auditor’s certificate for deposit;
- Supervises the incoming phone calls and monitors response and effectiveness of switchboard personnel;
- Assists other County departments’ purchasing requirements;
- Performs all work duties and activities in accordance with County policies, procedures and safety practices;
- Conducts research to remain up-to-date and knowledgeable in regards to industry trends and emerging technologies in anticipation of new business processes and system alterations;
- Analyzes and makes recommendations for the development and/or adoption of technology standards across the organizations;
- Completes special projects as requested.
Other Duties and Responsibilities
- Performs other related duties as required.
Knowledge and Abilities
- Customer service procedures, techniques and objectives;
- Operation of standard office equipment, including a personal computer and job-related software;
- English grammar and punctuation;
- Current office practices and procedures;
- Supervisory, evaluation and training techniques and practices;
- Bookkeeping and accounting practices and procedures;
- Customer support tracking and performance procedures;
- Programming, voice and data communications security back-up and recovery;
- Excellent knowledge of technology environments, including telecommunications, networks programming media, and desktops;
- Record keeping and filing practices and procedures.
- Microsoft licensing and other technology licensing.
- Group collaboration, planning, organization assessment and application services;
- Understanding of the organization’s goals and objectives;
- Applying IT as an enabler to business problems;
- Communication skill in motivating the IT management team.
- Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity;
- Effectively communicate both verbally and in writing;
- Ability to motivate in a team oriented collaborative environment;
- Appropriately guide the customer service functions of the county, providing effective technical and operation support to the county’s computer equipment and application users;
- Manage administrative support, purchasing, switchboard and print shop operations and personnel;
- Evaluate and analyze customer needs to provide exceptional customer service;
- Maintain records efficiently and accurately and to prepare clear and concise reports;
- Perform duties accurately and efficiently under time sensitive deadlines, including setting task priorities;
- Respond courteously to customer inquiries;
- Work independently and deal effectively with stress caused by workload and time deadlines;
- Operate a variety of standard office equipment, including a multi-line telephone answering system, digital postage metering equipment, and a personal computer using program applications appropriate to assigned duties;
- Maintain effective working relationships with other County employees, supervisory personnel, department employees, state and local elected officials and the public;
- Communicate effectively both orally and in writing;
- Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
Education and Experience
- Bachelor’s Degree in Computer Science, Mathematics or similar field preferred;
- Eight (8) to Ten (10) years technical support experience; AND
- At least Five (5) to Seven (7) years of technical managerial experience; OR
- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
- Must possess a valid Driver’s License;
- Must successfully complete a background investigation through the National Crime Information Center (NCIC).
Essential Physical Abilities
- Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, review and process documents, supervise the work and performance of others, and organize documents and materials;
- Sufficient clarity of speech and hearing, or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions and communicate effectively on the telephone and in person;
- Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a multi-line telephone system, a personal computer, and standard office equipment;
- Sufficient personal mobility, strength, agility, and physical reflexes, with or without reasonable accommodation, which permits the employee to work at a keyboard for an extended period of time, move or lift up to 50 pounds, and work in an office environment.
Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.