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Sr. Customer Training Specialist

Client Services | Chicago, IL | Full Time, Contract, and Temporary

Job Description

Sr. Customer Training Specialist 7127 

The Sr. Customer Training Specialist is responsible for the delivery Instructor Led Training for customers. The trainer will drive customer success at scale by providing customers live and on-demand product, industry and skill-based training. This person will sit on the Scaled Engagement Team and report directly to the Manager of Scaled Engagement.

Responsibilities:

  • Deliver live and on-demand instructor led training via a variety of modalities and technologies
  • Facilitate instructor-led classroom and virtual training to end-user customers and partners on a regular schedule across regions and globally
  • Partner with Customer Learning Team and fellow trainers to ensure consistent processes, programs and customer experience globally
  • Partner with internal subject matter experts (CSMs, CLC team members, Insights, Solutions, Product, etc.) to develop a deep understating of LinkedIn products and customers
  • Update training materials as directed
  • Review feedback and identify opportunity for improvement on an ongoing basis
  • Recommend changes to training materials and facilitation design
  • Maintain participant records (e.g., registration, test scores, evaluations and attendance)
  • Prepare training reports (e.g., weekly progress reports and training summaries)

Requirements:

  • 6+ years of professional experience
  • 3+ years in a Customer Success, Training, or L&D environment.
  • Experience delivering ILT/vILT learning programs
  • Knowledge in adult learning principles, both inside and outside of traditional classroom environments

Preferred Qualifications

  • 4-year degree
  • 3+ years direct work experience in a training capacity, including external training as well as internal curriculum development and execution
  • Professional and confident public presence; experience commanding large audiences as a trainer and/or speaker in both virtual and in-person settings
  • Multi-lingual

$65 - $75 per hour                                     Chicago, IL 60661                                12 Month Assignment