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Associate Technical Success Manager - Global Services

Customer Support | San Francisco, CA | Full Time, Contract, and Temporary

Job Description

Associate Technical Success Manager - Global Services 10618 

A leading professional networking and development company is seeking an Associate Technical Success Manager - Global Services. The successful candidate will partner with our Customer Success and Implementation partners in the technical implementation and ongoing use of our products, who also fit with our culture and values. The ideal candidate has been in a technical or customer support role, understands how to prioritize customer needs, has very strong communication skills, and is obsessed with helping customers succeed in a fast-paced environment. The company offers a great work environment!

Associate Technical Success Manager - Global Services Pay and Benefits:

  • Hourly pay: $29/hr
  • Worksite: Leading professional networking and development company (Remote - Must work PST hours) 
  • W2 Employment, Group Medical, Dental, Vision, Life, 401k
  • 40 hours/week, 12 Month Assignment

Associate Technical Success Manager - Global Services Responsibilities: 

  • Own all technical tasks as part of the implementation including, but not limited to, Secure File Transfer Protocol (SFTP), Single Sign-on (SSO), HRIS Employee Data transfer/automation, and system configurations.
  • Troubleshoot and find resolutions for complex problems ranging from HR employee data management to admin, employee, and manager support in our platforms.
  • Partner with Customer Success and Implementation partners on special projects to deliver value to our customers.

Associate Technical Success Manager - Global Services Qualifications: 

  • 2+ years of experience in a customer-facing technical role, within SAAS technology.
  • 1+ years of project management experience.
  • Working knowledge of Excel and functions (e.g. Vlookup, Countif, etc.)
  • Experience working with customers to ensure their satisfaction while meeting business needs.
  • Ability to multi-task and perform under pressure.
  • Highly proficient in Microsoft Excel and/or working knowledge with databases. (preferred)
  • A fast learner who can understand and articulate technology at any level. (preferred)
  • Excellent communication skills.
  • Self-motivated team player that has ideas on fresh new ways to exceed customers’ expectations.
  • Passionate about technology.
  • Customer-obsessed.