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Customer Service Representative/Administrator

Administration | Whippany, NJ | Full Time

Job Description

About Us:

New Jersey’s premier HVAC-Plumbing-Electrical company is looking for a Full-time Customer Service Specialist to join our winning team. It's the people that make the difference - expand and grow with us!

As a family-owned business, we do more than serve customers. We take care of the comfort and safety of our friends, family and neighbors. We provide personalized solutions – both residential and commercial – for every heating, air conditioning and indoor air quality application. Our customers' comfort is an important responsibility, and this is a job we take seriously for over 50 years!

Job Description:

You are the first point of contact for our customers, therefore your ability to provide information regarding our services is key. You will partner with departmental teams to schedule service and maintenance visits, assist customers with questions and process payments. There is also opportunity to build strategies for improving the overall customer experience.


  • Customer Service or administrative experience necessary

  • Excellent communication skills (written and verbal)

  • Proficient with computers and standard software packages (MS-Word, Excel, etc.)

  • Genuine desire to grow and learn, as well as contribute positively to a team-oriented work environment

  • Creative problem-solving skills

  • Flexibility/adaptability/patience

  • Attention to detail.

Exceptional Benefits:

  • Medical (3 Plan Choices)

  • Dental (Two choices)

  • Vacation

  • Anniversary day off (earned after a

  • 8 Paid Holidays

  • 401K (with generous employer match)

  • Uniforms

  • Competitive Pay

  • Training events