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Support Technician

New York, NY | Technical Support

Job Description

Smarsh® provides hosted solutions for archiving electronic communications, including email, instant messaging and social media platforms such as Facebook, LinkedIn and Twitter. Founded in 2001, Smarsh helps over 10,000 organizations manage and enforce flexible, secure and cost-effective compliance and records retention strategies and mitigate risk. For more information, visit www.smarsh.com or follow Smarsh at www.twitter.com/SmarshInc.

Position Summary:

We are seeking a highly motivated individual to help assist our support staff with general customer technical support issues. Typical duties would include assisting customers with email account configuration as well as troubleshooting both simple and complex email-related problems and server issues. You would work in our technical operations center and be exposed to a dynamic/exciting technology environment. The position will be primarily phone based support. Smarsh offers excellent opportunities for employee advancement and has a strong history of promoting from within.

Technical Requirements:

Qualified candidates will have a strong knowledge of the following:

  • General PC Configuration
  • Microsoft Windows
  • Microsoft Office

Qualified candidates should also have work experience and/or a general understanding of:

  • POP3
  • IMAP
  • SMTP
  • Microsoft Exchange
  • DNS
  • Telnet
  • Email Server Administration
  • Proxy Servers

Additional skills which are preferred:

  • SSL
  • TCP/IP
  • Firewalls
  • Blackberry/iPhone/Android Familiarity
  • Blackberry Enterprise Server
  • Apple Mail/Entourage/Thunderbird Familiarity

Additional Requirements:

  • Excellent Communication Skills
  • Patience, desire to help others
  • Ability to multi-task in sometimes stressful environment
  • Willingness to learn and adapt to new technologies
  • Professional demeanor and strong work ethics
  • Background check required

Smarsh is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable law.

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