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IT Support Engineer

Boston, MA | Tech Ops

Job Description

We find our people as innovative as we do our company.

Fun, smart & vibrant people make up our Xu (pronounced "zoo") team! Our collaborative, dynamic & high energy environment makes this the kind of place where people want to work. Our Xu team is looking for additional members:

IT Support Engineer

DataXu has an immediate opening for a Jr. IT Support Engineer in the downtown Boston, MA office. You will be the part of a team responsible for desktop, laptop and remote employee support ensuring issues are resolved and helping users, setting up new hires and new equipment and assist in creating an overall IT process for the company. This position reports to the Manager of Information Technology whom is responsible for overall IT support and works closely with the senior level IT Support Engineer your ideas will help create the best IT support team possible!

The IT team is a world class team of experienced individuals where you can learn and grow into different roles depending on your career path. We support multiple datacenters and office environments around the world.


Setting up new laptops/desktops for new employees/replacement equipment (Windows 7, XP, Vista and Ubuntu Linux)

Responding and taking and/or re-assigning trouble tickets to the appropriate engineer/department

Supporting the LAN/WAN office environment

Managing the VoIP PBX phone system (3COM NBX)

Support remote employees and ensure remote offices have connectivity to infrastructure

Managing hardware inventory

Maintaining relationships with our various software, and hardware vendors

Ordering/Procuring equipment as needed

Troubleshooting system and network issues as they occur

Innovating by bringing new ideas to the table to help expand the knowledge of the team

Creating and automating processes in the IT environment to streamline new build and troubleshooting processes

Assist with supporting the production SaaS environment (heavily Linux based)


2-3 years of IT support experience supporting Windows OS and/or Linux desktops

Proficient troubleshooter/problem solver

Basic familiarity with LAN/WAN IP and switching technologies

Excellent communication and customer service skills

Familiar with basic Linux System Administration and Linux troubleshooting a huge plus

Thrives in a startup environment that is very dynamic with rapidly changing priorities

Experience managing an Active Directory environment and comfortable managing Windows Server OS installations

Experience supporting remote offices and employees

Self-starter, with good follow-through; initiative to work on issues until full resolution

About the Company:

Headquartered in Boston, MA, with offices throughout North America and Europe,

DataXu (www.dataxu.com)( Voted Advertising Age’s 2011 #5 Best Place to Work & Named "Top Place to Work in 2011" by Boston Globe) is the only multi-channel digital marketing management (DMM) platform offering real time optimization for display, video, and mobile advertisers. With exceptional growth, DataXu is a private, venture backed company with the resources to make a big impact and the agility to lead revolutionary change in both technology and media.



is leading a revolution in advertising with the first and only machine learning-based Digital Marketing Management (DMM) platform: DX3, which makes impression-level decisions in real time, optimizing the creative, consumer and contextual ad choices to help brands acquire more customers for less money. We’re already recognized as a leader in the Forrester Research December 2011 report: "The Forrester Wave™: Demand-Side Platforms, Q4 2011," in which DataXu is recognized as a Leader with DX3 ranked as the #1 current offering. http://www.dataxu.com/news/press-releases/forrester-wave-report/

Beyond its technology,

DataXu has developed a trusted reputation for expertly advising and servicing advertisers and media agencies trying to cross the chasm into a data-driven way of working.  DataXu is now expanding those relationships globally.

Benefit Highlights:

Medical & Dental Insurance – 100% company paid deductible

FSA (Medical, Dependent & Transportation care)

Onsite dry cleaning service

Company paid weekly catered lunches

Innovation Days

Generous Employee Referral Program

Monthly Employee Recognition Program

Free snacks and drinks

Friday socials



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