CrowdSurge was established in January 2008 to provide white-label e-commerce software, hardware, and marketing solutions to artists, brands, promoters, and venues, enabling them to sell tickets directly to fans.
Headquartered in London, and strategically positioned around the world, CrowdSurge has a growing track record of successful global initiatives for artists, brands, promoters, and venues, closing the gap between rights holders and their customers.
As a Senior Client Services Manager, your main responsibility is to manage the company’s relationship with existing and incoming enterprise clients (including promoters, record labels, exhibitors, global corporations, and other event organizers) with ticketed events. You will be responsible for identifying opportunities, setting strategic objectives, coordinating campaign set-up, and managing the day-to-day operations to deliver successful ticketed events. Your efforts will foster strong relationships with individual clients, creating excellent client retention and driving income growth.
You are an excellent communicator with a proven ability to identify and shape successful opportunities, to effectively communicate what’s necessary to convert opportunities into successful campaigns, and to motivate and manage small teams to deliver said campaigns.
You recognize that the businesses that partner with CrowdSurge come in a variety of sizes and with distinct cultures, and that no one solution works for every opportunity.
You are knowledgeable about the internet, social media and their commercial applications.