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Telephony Operations & Development Manager

New York, NY | Engineering

Job Description

Telephony Operations & Development Manager

Cinchcast is looking for a strong telephony/operations engineer to help us manage our telephony infrastructure and conferencing platform as we scale. You will be a key member of the team responsible for telephony systems, reliability, performance, recoverability, operating systems, and infrastructure applications.

•    Enhance, manage, and monitor Asterisk based systems
•    Monitoring and maintaining Asterisk Skype modules
•    Install, configure, and maintain server telephony hardware, software, Pactolus, PT, Radisys
•    Support connectivity effort of all servers, workstations, telephony equipment, and other appliances
•    Help the organization scale the infrastructure to support additional capacity
•    Understanding streaming media specifically when utilizing CDNs
•    Candidate will be responsible for managing vendors used to help the organization maintain and improve its systems
•    Repair and recover from hardware or software failures
•    Assists in the investigation of end issues/complaints and the delivery of an appropriate remedy and response
•    Assist with the development of standards and procedures, and making technology recommendations.
•    Takes part in a 24x7 on-call rotation

Required Skills
•    Telephony background is required: VoIP, SIP, RTP protocols.
•    Fundamental understanding of Ethernet and Internet protocols (Wireshark & tcpdump)
•    Programming in TSQL MSSQL
•    Ability to code in Java and .Net is a bonus
•    Strong skill set working with Linux
•    Ability to write script files on Windows
•    Familiar with Web Application architecture & design  is a bonus
•    Solid understanding of networks and their relation to end users
•    Understanding how to leverage CDNs
•    General comprehension of scaling out telephony systems
•    Excellent organization skills, project tracking abilities, communications skills
•    Detail oriented with excellent written and verbal communication skills.
•    A desire to learn and improve skills and knowledge

•    5+ years experience in Telephony/Operations
•    Degree in Computer Science, Computer Engineering, or related field preferred
•    Competitive base salary, bonus


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