{"publisher":"JobScore","publisher_url":"https://www.jobscore.com/","title":"Finalsite Careers","company_name":"Finalsite","company_code":"finalsite","company_url":"http://finalsite.com","jobs":[{"id":"aRryPqGlTlij6M9Al6s-hm","atom_id":"2026-05-20:/aRryPqGlTlij6M9Al6s-hm","title":"Digital Client Success Manager","job_status_id":81,"company_name":"Finalsite","company_code":"finalsite","apply_url":"https://careers.jobscore.com/apply_flow/applications/go?job_id=aRryPqGlTlij6M9Al6s-hm\u0026ref=rss\u0026sid=68","detail_url":"https://careers.jobscore.com/careers/finalsite/jobs/digital-client-success-manager-aRryPqGlTlij6M9Al6s-hm?ref=rss\u0026sid=68","share_url":"https://careers.jobscore.com/careers/finalsite/jobs/aRryPqGlTlij6M9Al6s-hm/social_network_shares","url_slug":"digital-client-success-manager-aRryPqGlTlij6M9Al6s-hm","department":"Client Services","location":"100% Remote in the U.S","city":"Glastonbury","state":"CT","country":"US","experience_level":"Mid-Level","postal_code":"06033","last_updated_date":"2026-07-13T14:17:25.954Z","opened_date":"2026-05-20T17:10:09.201Z","description":"\u003cdiv\u003e\u003cstrong\u003e\u003cp\u003eWHO WE ARE\u003c/p\u003e\u003c/strong\u003e\u003c/div\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003eFinalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.\u003c/p\u003e\u003cp\u003eHeadquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.\u003c/p\u003e\u003cp\u003eWe believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.\u003c/p\u003e\u003cp\u003eAt Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eSUMMARY\u003c/strong\u003e\u003c/h5\u003e\u003ch5\u003eThe Digital Client Success Manager is responsible for driving retention and value across a portfolio of pooled client accounts. This role utilizes scaled, digital-first methodologies to manage the full post-sale client lifecycle—from adoption and relationship development to contract renewal and expansion alignment. This manager is expected to leverage technology, data analytics, and scalable communication to manage and own renewal activity, proactively identify and mitigate risks, support product adoption, and serve as the internal voice of the client.\u003c/h5\u003e\u003ch5\u003e\u003cstrong\u003eLOCATION\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003e100% Remote - Anywhere within the US\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eRESPONSIBILITIES\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003e\u003cstrong\u003eClient Strategy \u0026amp; Value Delivery\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eManage post-implementation client relationships with a high focus and fluency of standard client goals and success metrics.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eMonitor and manage outreach and check-ins, training sessions, escalations and strategic business reviews for a high-volume, pooled book of business.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExecute mid-contract value realization touchpoints (e.g., annual usage review, roadmap check-ins) using both customized and scaled, lifecycle-triggered outreach to reinforce ongoing value.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCapture and share client success stories, outcomes, and feedback to inform future product and marketing efforts.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eProduct Adoption and Digital Engagement\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eTailor outreach and engagement plans based on client segment, product mix, and account health indicators.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eConnect clients to relevant self-service resources and success stories through digital and scaled methods.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eAccount Health and Risk Management\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eMonitor engagement, usage, and support data via Totango, Salesforce, and other internal tools to proactively track health and flag risk.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eManage re-engagement strategies and ensure accurate documentation of risks, blockers, and remediation steps.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eHandle both inbound support and initiate outbound outreach based on lifecycle triggers or health indicators, escalating complex issues as needed.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eMonitor and manage at-risk accounts based on usage declines, open support tickets, or client sentiment (e.g., low NPS), and initiate follow-up or escalation paths.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eRenewal Planning and Execution\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eOwn renewal preparedness, including 6–12 month planning cycles and contract strategy alignment for strategic accounts.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eRenewal opportunity ownership and management including contract review, quoting, negotiation, and opportunity closure\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003ePartner with Sales to co-lead renewal opportunities with upsell/cross-sell potential\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003eQUALIFICATIONS AND SKILLS\u003c/strong\u003e\u003c/h5\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e3+ years of experience in client success, account management, or client strategy roles, preferably within a SaaS or technology-driven environment.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eProven ability to manage both strategic accounts and high-volume, pooled portfolios using scalable methods.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDeep understanding of the client lifecycle, including proactive adoption planning, risk mitigation, and stakeholder retention.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eStrong communication, negotiation, and value-based storytelling skills; able to balance client advocacy with business goals.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience with CRM or client success platforms such as Salesforce, Totango, and Zendesk.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDemonstrated comfort using data to assess client needs, identify moments for engagement, and manage multiple priorities across a fast-paced portfolio.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience working with automation or scaled communication platforms is a strong bonus.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eBachelor’s degree required; advanced degree or relevant certifications are a plus.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cstrong\u003eKey Performance Indicators (KPIs)\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eAnnual and quarterly client renewal rate (logo and dollar)\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eNet Revenue Retention (NRR) and Gross Revenue Retention (GRR)\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eNumber and quality of reactive and proactive outreach activities per month (scaled and strategic)\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAt-risk account recovery rate and escalation responsiveness\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eTimeliness and quality of responses to inbound requests\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eSalesforce and Totango data completeness and active health tracking percentage\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003eRESIDENCY REQUIREMENT\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eFinalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eDISCLOSURES\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eFinalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. 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Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.\u003c/p\u003e\u003cp\u003eHeadquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.\u003c/p\u003e\u003cp\u003eWe believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.\u003c/p\u003e\u003cp\u003eAt Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eSUMMARY\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eThe Head of Compliance is responsible for leading and overseeing the organization’s global compliance, ethics, regulatory, and risk management programs across all business operations. This executive role reports to the Chief Executive Officer and ensures the company maintains compliance with all applicable laws, regulations, industry standards, and internal policies while supporting strategic growth and operational excellence. 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conduct.\u003c/li\u003e\u003cli\u003eAdvises leadership on emerging regulatory requirements, payment industry developments, and enterprise risk trends that may impact the business.\u003c/li\u003e\u003cli\u003eCollaborates cross-functionally with Legal, Finance, HR, Product, Security, Technology, and Operations teams to ensure compliant business practices and scalable operational processes.\u003c/li\u003e\u003cli\u003eOversees third-party risk management and vendor compliance programs, particularly related to financial systems, payment providers, and technology platforms.\u003c/li\u003e\u003cli\u003eProvides regular reporting and strategic recommendations to the executive team and Board of Directors regarding compliance program effectiveness, audit findings, and organizational risk exposure.\u003c/li\u003e\u003cli\u003eSupports strategic initiatives, acquisitions, partnerships, and expansion efforts from a regulatory and compliance 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Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eDISCLOSURES\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eFinalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. 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The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. 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Current residency, as well as continued residency, within India is required to obtain (and retain) employment with Finalsite.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eDISCLOSURES\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eFinalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.\u003c/p\u003e","created_on":"2026-07-08T09:21:40.751Z","job_type":"Full Time","remote":"Yes | Can telecommute / work remotely 100% of the time","custom_fields":[]},{"id":"a4S_pFGnXcDR8CDMmjlDpp","atom_id":"2026-06-04:/a4S_pFGnXcDR8CDMmjlDpp","title":"Senior Database Administrator","job_status_id":81,"company_name":"Finalsite","company_code":"finalsite","apply_url":"https://careers.jobscore.com/apply_flow/applications/go?job_id=a4S_pFGnXcDR8CDMmjlDpp\u0026ref=rss\u0026sid=68","detail_url":"https://careers.jobscore.com/careers/finalsite/jobs/senior-database-administrator-a4S_pFGnXcDR8CDMmjlDpp?ref=rss\u0026sid=68","share_url":"https://careers.jobscore.com/careers/finalsite/jobs/a4S_pFGnXcDR8CDMmjlDpp/social_network_shares","url_slug":"senior-database-administrator-a4S_pFGnXcDR8CDMmjlDpp","department":"Product Engineering ","location":"100% Remote in the U.S","city":"Glastonbury","state":"CT","country":"US","experience_level":"Experienced (Non-Manager)","postal_code":"06033","last_updated_date":"2026-06-04T13:07:30.329Z","opened_date":"2026-06-04T13:00:26.966Z","description":"\u003cdiv\u003e\u003cstrong\u003e\u003cp\u003eWHO WE ARE\u003c/p\u003e\u003c/strong\u003e\u003c/div\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003eFinalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.\u003c/p\u003e\u003cp\u003eHeadquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.\u003c/p\u003e\u003cp\u003eWe believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.\u003c/p\u003e\u003cp\u003eAt Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eROLE DESCRIPTION\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eAs a Senior Database Administrator, you will be the primary stakeholder for the health, performance, and integrity of our products' data environments. We are looking for a technical expert who lives and breathes database engines, specifically CloudSQL/PostgreSQL and MongoDB. Experience with MSSQL and MySQL is a significant plus. You will be responsible for ensuring our systems are not only up and running but are optimized for cost and tuned for peak performance. 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You are not afraid to dig into complex, \"unsolvable\" problems, working closely with developers and infra teams to ensure the database layer is a seamless part of the application stack (Mindset of Total Ownership).\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePerformance \u0026amp; Cost Optimization: \u003c/strong\u003eBe an expert at query tuning and instance right-sizing to drive efficiency and cloud cost-savings.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSecurity \u0026amp; Compliance: \u003c/strong\u003eImplement encryption at rest/transit, row-level security, and PII masking, ensuring our environments consistently exceed SOC2, GDPR, and other global compliance standards.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003eReliability \u0026amp; Disaster Recovery: \u003c/strong\u003eDesign and implement High Availability (HA) and Disaster Recovery strategies that actually work. Drive system stability and ensure zero data loss.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003eObservability: \u003c/strong\u003eBe proficient with monitoring and proactively identify bottlenecks before they impact users. Integrate database observability into our global monitoring stack, treating the database as a first-class citizen in our infrastructure-as-code ecosystem (SRE Integration).\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMigration Leadership: \u003c/strong\u003eHave the steady hand required to lead complex data migrations and schema changes across diverse environments with minimal downtime.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCollaboration \u0026amp; Enablement:\u003c/strong\u003e\u003cstrong\u003e \u003c/strong\u003ePartner with Application Architects during the design phase to ensure data models are scalable and cost-efficient from day one. Mentor developers and build tooling that helps the entire team write and deploy better code and schemas (Developer Enablement). Participate in collaborative designing, problem-solving, and knowledge sharing as an active member of our global engineering community (Team First).\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAgile Execution: \u003c/strong\u003eOperate and manage workflow through Jira, participating in continuous planning to ensure the data roadmap directly drives and supports Finalsite's broader business goals.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003eData-Driven Outcomes: \u003c/strong\u003eDrive and measure results, working with leadership to define and hit key performance and reliability metrics.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAI-Driven Work: \u003c/strong\u003eUtilize a cutting-edge toolkit including AI coding assistants and automated tuning agents to eliminate toil.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003eBASIC QUALIFICATIONS\u003c/strong\u003e\u003c/h5\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eMinimum 7 years of experience as a Database Administrator in high-performance production environments.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDeep technical expertise in MSSQL (including SSIS, SSAS, and SSRS), PostgreSQL, MySQL, and MongoDB, including experience managing databases in GCP and AWS.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eProven Tuning Track Record: Demonstrated ability to significantly improve query performance and reduce cloud infrastructure costs through optimization.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExtensive experience implementing and testing failover clusters, replication, and backup/recovery strategies (Expertise in HA/DR).\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eScripting \u0026amp; Automation: Expert ability to bridge the gap between OS-level orchestration (Python, Bash, PowerShell) and engine-level logic (T-SQL, PL/pgSQL, MySQL Procedural, MQL) to build idempotent, version-controlled automation for management, deployments, migrations, and self-healing systems (Scripting \u0026amp; Automation).\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eWillingness to participate in on-call response with a passion for automating yourself out of a call.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003ePREFERRED QUALIFICATIONS\u003c/strong\u003e\u003c/h5\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eHands-on experience with observability platforms (e.g., New Relic, or native cloud tools) for Monitoring \u0026amp; Alerting.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience managing databases within audited environments (SOC2, HIPAA, or PCI-DSS) and implementing data privacy controls (Compliance \u0026amp; Security).\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003eRESIDENCY REQUIREMENT\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eFinalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. 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As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. 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Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.\u003c/div\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003eHeadquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.\u003c/p\u003e\u003cp\u003eWe believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.\u003c/p\u003e\u003cp\u003eAt Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eSUMMARY\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eThe Staff Engineer, Communications Platform will provide technical leadership for Finalsite’s high-scale communications infrastructure supporting emergency alerts, district notifications, and parent communications. 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Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.\u003c/p\u003e\u003cp\u003eAt Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eSUMMARY\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eThe Director, Client Education \u0026amp; Training leads Finalsite’s Client Education and Training team, developing and delivering all modalities of training experiences offered by Finalsite. You’ll work cross-functionally with Development, Product Marketing, Sales, and Client Success to drive adoption of Finalsite products and services within our K-12 client base through exceptional curriculum and learning techniques.. Additionally, you’ll oversee the training \u0026amp; onboarding team, which provides instructor led training on Finalsite products (Website, Communications, Enrollment, Payments, and Ask AI)\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eLOCATION\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003e100% Remote - Anywhere within the US\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eRESPONSIBILITIES\u003c/strong\u003e\u003c/h5\u003e\u003ch6\u003e\u003cstrong\u003eCurriculum Development\u003c/strong\u003e\u003c/h6\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eDevelop and maintain the training content roadmap in alignment with software releases\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDevelop all on-demand and instructor led course materials\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eManage Finalsite’s LMS and client’s overall training experience\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eLead a team of instructional designers and content developers\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDevelop and maintain certification programs including exams on each Finalsite product.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch6\u003e\u003cstrong\u003eTraining Delivery\u003c/strong\u003e\u003c/h6\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eManage a schedule of virtual and onsite instructor led training engagements\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eLead a team of client education specialists and manage staff utilization, training CSAT, client readiness, course completion rates, and other key metrics\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eLead training events such as Finalsite University regional conferences\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch6\u003e\u003cstrong\u003eProduct Expertise\u003c/strong\u003e\u003c/h6\u003e\u003cul\u003e\u003cli\u003eInspire your team to be product experts and subject matter experts with respect to Finalsite products and K-12 persona workflows and use cases\u003c/li\u003e\u003c/ul\u003e\u003ch6\u003e\u003cstrong\u003eOwnership and Leadership Mindset\u003c/strong\u003e\u003c/h6\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eUnderstand the essential role of education and training in terms of being the tip of the spear on the client value journey, as well as the first impression that new clients have with Finalsite\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003ePartner with CSM leaders to evaluate the effectiveness of training in terms of driving client adoption and value\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003ePartner with Support leaders to ensure that Support is leveraging all training content and resources necessary to maximize the support experience\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cbr\u003e\u003cstrong\u003eQUALIFICATIONS AND SKILLS\u003c/strong\u003e\u003c/h5\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e5-9 years of experience leading education/training teams up to 12 team members\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eProven experience in leading, developing and delivering client education teams and aligning team performance to overall business goals and metrics.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience with websites built via Content Management Systems (“CMS”) like Wordpress, Squarespace, Wix, Weebly, Joomla, etc.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience with Learning Management Systems (“LMS”) like Thought Industries, SkillJar, Docebo, etc.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience with Pendo or equivalent product experience platforms to capture and analyze user interactions across Finalsite products.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eBachelor’s degree preferred, or commensurate experience.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003eRESIDENCY REQUIREMENT\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eFinalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. 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As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. 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Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.\u003c/p\u003e\u003cp\u003eAt Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eSUMMARY\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eThe Associate Sales Consultant is an early to mid-career, quota-carrying sales role responsible for driving pipeline and bookings through outbound prospecting, inbound lead engagement, and expansion within a defined segment of smaller existing clients. This role works closely with Business Development Representatives (BDRs) and Marketing to identify, engage, and qualify opportunities with both new and existing customers.\u003c/p\u003e\u003cp\u003eAssociate Sales Consultants develop strong consultative selling skills by owning customer and prospect conversations end to end—uncovering needs, positioning solutions, and advancing opportunities toward close. In addition to acquiring new customers, this role is responsible for cross-selling and expanding commercial relationships with smaller current clients over time.\u003c/p\u003e\u003cp\u003eThis position is ideal for someone building a career in SaaS sales within an education-focused, mission-driven organization, while gaining hands-on experience across the full revenue motion, including new logo acquisition and current client expansion.\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eLOCATION\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003e100% Remote - Anywhere within the US\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eRESPONSIBILITIES\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003e90 Day Learning \u0026amp; Performance Milestones\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eComplete all required onboarding, product training, and sales methodology certification.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eIdentify and prioritize new client targets within an assigned segment, demonstrating understanding of ideal client profiles and buyer personas.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eIdentify and cultivate cross-sell opportunities within an assigned set of existing clients using the defined sales process.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eConduct effective discovery calls that uncover client goals, challenges, and success criteria while adhering to the company’s sales methodology.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eBuild and deliver needs-based product demonstrations aligned to client use cases and value drivers.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eClearly articulate the value proposition, competitive differentiation, and return on investment (ROI) for Finalsite’s products in client conversations.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eMaintain accurate CRM documentation reflecting discovery, next steps, and opportunity progression.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003eQUALIFICATIONS AND SKILLS\u003c/strong\u003e\u003c/h5\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e1-2 years of business development or sales experience\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAbility to travel up to 25% to attend industry events and visit clients\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDemonstrated commitment to continuous learning and taking on challenging work\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eStrong interest in long term sales career growth\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eStrong communication and interpersonal skills\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAbility to learn quickly and adapt in a fast-paced environment\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eStrong time management, organizational skills, and attention to detail\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003ePassionate about technology and solving client challenges\u003c/p\u003e\u003cbr\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003eWHAT YOU\"LL GAIN \u003c/strong\u003e\u003c/h5\u003e\u003ch5\u003e\u003cp\u003eHands-on experience in consultative SaaS sales\u003c/p\u003e\u003c/h5\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eClear career path into Sales Consultant roles\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eOngoing coaching, mentorship, and professional development\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExposure to a mission-driven customer base making a meaningful impact in education\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003eWHY JOIN FINALSITE? \u003c/strong\u003e\u003c/h5\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003ePurpose-driven work supporting schools and educators globally\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCollaborative, inclusive team culture\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCompetitive compensation and benefits\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eOpportunities for growth and internal mobility\u003c/p\u003e\u003cbr\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003eRESIDENCY REQUIREMENT\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eFinalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eDISCLOSURES\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eFinalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.\u003c/p\u003e","created_on":"2026-06-07T20:23:35.495Z","job_type":"Full Time","remote":"Yes | Can telecommute / work remotely 100% of the time","custom_fields":[],"public_salary_minimum":10000000,"public_salary_maximum":15000000,"public_compensation_interval":"per year","currency_code":"USD","formatted_public_compensation":"From $100,000 to $150,000 per year"},{"id":"aD_xTlyWrntQfu-Po37Lth","atom_id":"2026-07-17:/aD_xTlyWrntQfu-Po37Lth","title":"Senior Director Sales","job_status_id":81,"company_name":"Finalsite","company_code":"finalsite","apply_url":"https://careers.jobscore.com/apply_flow/applications/go?job_id=aD_xTlyWrntQfu-Po37Lth\u0026ref=rss\u0026sid=68","detail_url":"https://careers.jobscore.com/careers/finalsite/jobs/senior-director-sales-aD_xTlyWrntQfu-Po37Lth?ref=rss\u0026sid=68","share_url":"https://careers.jobscore.com/careers/finalsite/jobs/aD_xTlyWrntQfu-Po37Lth/social_network_shares","url_slug":"senior-director-sales-aD_xTlyWrntQfu-Po37Lth","department":"Sales","location":"100% Remote in the U.S","city":"Glastonbury","state":"CT","country":"US","experience_level":"Executive (SVP, VP, Director, etc.)","postal_code":"06033","last_updated_date":"2026-07-17T19:11:40.529Z","opened_date":"2026-07-17T19:11:11.627Z","description":"\u003cdiv\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cstrong\u003e\u003cp\u003eWHO WE ARE\u003c/p\u003e\u003c/strong\u003e\u003c/strong\u003e\u003c/strong\u003e\u003c/strong\u003e\u003c/strong\u003e\u003c/strong\u003e\u003c/div\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003eFinalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.\u003c/p\u003e\u003cp\u003eHeadquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.\u003c/p\u003e\u003cp\u003eWe believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.\u003c/p\u003e\u003cp\u003eAt Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eSUMMARY\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eThe Senior Director of Sales is a hands-on, front-line sales leader responsible for building, coaching, and scaling a team of individual-contributor Education Sales Consultants focused on Finalsite’s Tier 1, Tier 2, and Tier 3 public school district segments. This leader owns full-lifecycle selling across the segment — from outbound prospecting and new-logo acquisition through cross-selling and expanding relationships with existing clients — and is accountable for new-business growth and account expansion. Reporting to the Chief Sales Officer, the Senior Director operates as both a strategic leader and a deeply involved coach, engaged directly in deal strategy, pipeline generation, and team development, and partners closely with Marketing, Business Development, and Customer Success leaders to drive pipeline, win new districts, and grow the existing client base so the segment consistently exceeds its growth targets.\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eLOCATION\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003e100% Remote - Anywhere within the US\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eRESPONSIBILITIES\u003c/strong\u003e\u003c/h5\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eLead, coach, and develop a team of individual-contributor Education Sales Consultants selling Finalsite’s full product portfolio into Tier 1, Tier 2, and Tier 3 public school districts.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eOwn the segment’s full sales lifecycle — from outbound prospecting and new-logo acquisition through cross-sell, upsell, and expansion within the existing client base.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eCarry and deliver against the team’s new-business and expansion (cross-sell and upsell) targets, driving consistent quarter-over-quarter performance.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eProvide hands-on, front-line coaching — including live call coaching, deal strategy sessions, and pipeline reviews — to elevate individual and team performance across the entire selling motion.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eRecruit, hire, onboard, and ramp Education Sales Consultants, building team capacity ahead of growth targets.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003ePartner closely with Marketing and Business Development to build, qualify, and convert pipeline, ensuring tight alignment between demand generation, outbound prospecting, and field selling.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003ePartner closely with Customer Success to surface and win cross-sell and expansion opportunities in the existing client base, coordinating on account health and a seamless client experience, with Customer Success owning renewals.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDevelop and continuously refine sales playbooks, methodologies, and qualification frameworks tailored to the public school district buying and budgeting process.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eForecast pipeline and revenue with precision, reporting regularly on KPIs, conversion rates, expansion, and team performance to the Chief Sales Officer and broader leadership.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eLead and facilitate weekly, monthly, and quarterly business reviews to align the team on goals, blockers, and strategy.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eEnsure Finalsite’s product 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presence.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003eQUALIFICATIONS AND SKILLS\u003c/strong\u003e\u003c/h5\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eBachelor’s degree or equivalent professional experience.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e10+ years of SaaS or technology sales experience, including a minimum of 5 years in a front-line sales leadership role.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eProven track record of leading teams across the full sales lifecycle — from outbound prospecting and new-logo acquisition through cross-sell and expansion.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eExperience selling into K-12, public school districts, or the broader education technology market strongly preferred.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eDemonstrated success partnering with Marketing, Business Development, and Customer Success to drive new-business growth and account 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needs.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5\u003e\u003cstrong\u003eRESIDENCY REQUIREMENT\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eFinalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.\u003c/p\u003e\u003ch5\u003e\u003cstrong\u003eDISCLOSURES\u003c/strong\u003e\u003c/h5\u003e\u003cp\u003eFinalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.\u003c/p\u003e","created_on":"2026-07-17T19:11:12.167Z","job_type":"Full Time","remote":"Yes | Can telecommute / work remotely 100% of the time","custom_fields":[]}],"company":"Finalsite","company_shortcode":"finalsite","last_updated":"2026-07-24T01:03:30.504Z"}