We're sorry, but this job has been closed. See other open jobs at Mediaocean

Bilingual Product Support Analyst

Toronto, Ontario, Canada | Training and Support

Job Description

What we need:

A bilingual product support analyst to provide our customers with technical software support

What you’ll do:

  • Respond to electronic and telephone-based client inquiries and problems by applying your Mediaocean product knowledge.
  • Interview clients to gather information about their inquiries or problems.
  • Document support issues in a ticketing system.
  • Work internally with technical groups to find resolutions or workarounds.
  • Work with programmers to recommend and identify enhancements to the system.
  • Participate in on-site client walkabouts and attend client meetings as a product expert.
  • Conduct Mediaocean scheduled and ad-hoc training sessions to clients.
  • Partner with the account team to handle client-specific projects.
  • Execute and document testing for mainframe and PC changes.

What you’ll bring to the job:

  • Bilingual in English and French (both written and verbal)
  • Demonstrated ability to organize and multitask
  • Ability to work independently, problem-solve, and communicate clearly
  • Demonstrated leadership and an ability to assume ownership of work
  • Ability to develop effective relationships and support the product team on a variety of projects
  • Ability to take a holistic approach to project management
  • Strong sense of urgency and client-service oriented
  • Previous software support experience
  • Experience conducting software training
  • Strong attention to detail

What we would also like to see:

  • College / university degree (preferred)
  • Advertising / media experience
  • Experience with new and emerging technologies
Position Filled
Not the right job?
Describe your perfect job
Join our Talent Network »