Zen Compound

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Front Desk Operator (FDO)

Zen Compound | San Francisco, CA | Full Time

Job Description

About us:

Zen Compound develops, owns and operates the acclaimed Temple Nightclub & Event Venue, ECO-SYSTM Coworking, Mirus Art Gallery, and Hive Cafe Bar, located at 540 Howard Street in the heart of the SOMA district of San Francisco.

The Zen Compound is an entertainment and business complex, with its finger on society's pulse, and designed to go well beyond a traditional nightclub, art gallery, coworking space and restaurant. More than a place for people to unwind and stimulate their senses, the Zen Compound is an all-inclusive 24/7 lifestyle complex. We’re a dynamic team with a diverse focus, check out this tour of the Zen Compound for a little more about us.

We are currently hiring two Front Desk Operators (FDO) to manage the lobby and entrance, acting as the first point of contact for our coworking members, guests and vendors. The FDOs reports directly to the ECO-SYSTM Coworking Director of Community and Operations. This position is 40% administrative/clerical duties and 60% customer service.

As part of the Zen Compound team, everything you do will be in the interest of providing an excellent experience for all of the customers, members and guests of a fast growing and dynamic business. Everything.

About you:

You are this person if you love people, and we mean really love people. You have a big smile, enjoy making everyone feel welcome and are always ready to be helpful in every way you can. Your communication skills are legendary and you can navigate multiple personalities with ease, including working through challenging customer service situations with grace and respect. You enjoy wearing many hats and are a details ninja. You multitask like a smartphone and stay on target like a cruise missile. You are happy, helpful, curious, kind, know your boundaries, firm when needed and can manage up when required.

Your days will be filled with:

  • Putting on your super hero cape, diving into each day with a smile on your face, switching gears on a moment’s notice and turning chaos into order

  • Greeting people who enter and exit the building with a welcoming, cheerful “hello” and smile.

  • Signing for deliveries and receiving and routing mail and packages to their internal destinations.

  • Providing data entry and management support to the other Zen Compound departments on an as needed basis.

  • Provide support on an as needed basis to other departments including ECO-SYSTM Coworking space management team, sales team and Temple nightclub management team

  • Answering the phones and routing calls as needed.

  • Keeping our lobby fresh, clean and in good repair.

  • Managing Temple Nightclub lost and found and helping customers retrieve their lost items.

  • Other tasks as needed. This is a dynamic role with various different tasks and an excellent opportunity for growth.


Check yourself, here’s the qualifications you need to bring to the table:

  • You’ve got at least 2 years of experience working as a front desk manager or receptionist.

  • You’re always on point, nothing gets past you, yet you’re discreet and can keep confidences when required

  • You have a high emotional IQ and can communicate well both verbally and in writing

  • You’re punctual, professional, thorough, and entrepreneurial; you’re a quick learning self-starter that works well in a fast-paced, start-up environment

  • You’re adaptable and innovative, you own your mistakes and move on

  • You’re a leader and you work well with introverts and extroverts alike

  • You’re a hard worker, humble and prefer to share triumphs rather than bask in the limelight

  • You’re collaborative and engaging and like to work as a team, you’re also independent and get the job done. No matter what

  • You’re a whiz with data, geek out on spreadsheets and get excited about organization

  • You are versatile on a Mac and comfortable on a PC as well

  • You can write a professional email, conduct research on the internet, use Microsoft Office 365, social media sites and Google for Work

  • You can type 80+ wpm

This is a part-time job and you may be asked to work evenings or weekends when circumstances require it. Compensation starts at $20 per hour, based on experience. This job is not eligible for benefits, but we offer some great perks.

Does this sound like you? Then apply here, attaching a cover letter telling us 3 reasons why you’re the perfect fit, along with your resume. The submission deadline is 5pm PST on Friday, 9/22/2017.

Zen Compound is an equal opportunity employer.